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Decision reason: Closed after initial enquiries Not upheld Upheld

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Blaby District Council (24 022 773)

Statement Closed after initial enquiries Planning applications 16-Jun-2025

Summary: We will not investigate this complaint about inconsistency in the Council’s decisions on planning applications. We have not seen enough evidence of fault in the decision-making process. Also, the loss of public funds, due to a costs award being made against the Council by the Planning Inspector, is a matter which affects all or most of its residents and businesses. This is therefore outside our jurisdiction.
North Somerset Council (24 022 781)

Statement Closed after initial enquiries Council tax 16-Jun-2025

Summary: We will not investigate this complaint about applications for discretionary council tax support and council tax exemptions. This is because there is insufficient evidence of fault by the Council.
Bolsover District Council (24 022 794)

Statement Upheld Other 16-Jun-2025

Summary: We will not investigate this complaint about the Council’s delay in providing a business rates bill. This is because the Council will take action to remedy the injustice caused and there are no wider public interest issues to justify investigating this complaint.
London Fire Commissioner (24 022 887)

Statement Closed after initial enquiries Health and safety 16-Jun-2025

Summary: We will not investigate Mr X’s complaint about damage caused to his home following two visits from London Fire Brigade. Part of the complaint is late. It is reasonable for him to pursue a compensation claim for damage to his property through the courts and an investigation would not lead to a different outcome.
Tandridge District Council (24 001 787)

Statement Not upheld Council tax 16-Jun-2025

Summary: Mrs X complained the Council mishandled her Council tax debt and its use of enforcement agents. I do not find the Council to be at fault.
Dartford Borough Council (24 005 649)

Statement Upheld Homelessness 16-Jun-2025

Summary: Ms G complained about the way the Council has dealt with her family’s housing issues. She says the Council did not help her properly when she needed help with disrepair at her private rented property. She says the Council also failed to support her family as it should have when she later contacted it about a homelessness application. We found the Council is at fault and has caused an injustice to Ms G and to her family. The Council has agreed to apologise, make a payment to Ms G and carry out service improvements.
Brighton & Hove City Council (24 008 004)

Statement Upheld Homelessness 16-Jun-2025

Summary: Mr B complained about how the Council handled his housing situation. The Council has not shown that it took into account the mould and disrepair when it decided the family should stay until the landlord’s notice expired. The Council did not always communicate with Mr B or deal with his complaints properly, and it did not always give its legal homelessness decisions in writing. This caused Mr B distress and uncertainty. The Council should apologise to Mr B, make symbolic payments, and remind staff that decisions should always be given in writing.
Dorset Council (24 008 916)

Statement Upheld Residential care 16-Jun-2025

Summary: Mrs X complains the Council failed to ensure her mother, Mrs Y, received the care she had been assessed as needing at Blandford Grange Care Home, and failed to carry out proper safeguarding enquiries into her concerns. The Care Home did not always meet Mrs Y’s needs, which could have put her at risk of harm, although there is no evidence of significant harm to Mrs Y. Nevertheless, the Council needs to apologise to Mrs X for the distress caused to her and her mother.
London Borough of Southwark (24 023 083)

Statement Closed after initial enquiries Parking and other penalties 16-Jun-2025

Summary: We will not investigate Mr X’s complaint about an increase in the amount of the charges for permits to park in a controlled parking zone. This is because the complaint is late and I have seen no good reasons to exercise our discretion to investigate it.
Norfolk County Council (24 023 138)

Statement Closed after initial enquiries Safeguarding 16-Jun-2025

Summary: We will not investigate this complaint about the Council’s decision to place Miss B’s brother in a respite care home placement.
Miss B is complaining too late and there is no good reason to investigate now.

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