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Decision reason: Closed after initial enquiries Not upheld Upheld

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Your search has 52507 results

Portsmouth City Council (24 013 897)

Statement Not upheld Alternative provision 17-Jun-2025

Summary: Mrs Y complained that the Council failed to provide her child with a suitable education. We have not found fault with the Council.
Buckinghamshire Council (24 020 821)

Statement Upheld Special educational needs 17-Jun-2025

Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
Midshires Care Limited (24 021 020)

Statement Closed after initial enquiries Domiciliary care 17-Jun-2025

Summary: We will not investigate Miss X’s complaint about the Care Provider’s handling of her grandmother’s care. The Care Provider has investigated Miss X’s concerns, upheld her complaint, apologised and offered to waive care and cancellation charges. We could not add to the Care Provider’s responses by investigating the matter further.
London Borough of Tower Hamlets (24 021 234)

Statement Upheld Allocations 17-Jun-2025

Summary: We have upheld Mr X’s complaint about the Council’s handling of his housing register application. The Council has agreed to take appropriate action to remedy the injustice caused.
Surrey County Council (24 021 861)

Statement Closed after initial enquiries Safeguarding 17-Jun-2025

Summary: We will not investigate this complaint about how the Council completed safeguarding enquiries. There is not enough evidence of fault to justify our involvement.
Cambridgeshire County Council (24 022 780)

Statement Closed after initial enquiries Special educational needs 17-Jun-2025

Summary: We will not investigate Mr X’s complaint about the contents of his child’s Education Health and Care Plan. This is because it is reasonable for him to use his right of appeal to a tribunal, and because an investigation would not lead to a different outcome.
London Borough of Southwark (24 022 878)

Statement Closed after initial enquiries Allocations 17-Jun-2025

Summary: We will not investigate Ms X’s complaint about the Council’s handling of her application for rehousing. Part of the complaint is late. There is insufficient evidence of fault in its management of her housing register priority banding and it is unlikely an investigation would lead to a different outcome. The Information Commissioner’s Office is better placed to consider her complaints about access to information and rectification of records.
Mid Suffolk District Council (24 022 936)

Statement Closed after initial enquiries Planning applications 17-Jun-2025

Summary: We will not investigate this complaint about the way the Council considered an application for Prior Approval to convert an agricultural building to residential properties. There is not enough evidence of fault to justify an investigation.
Telford & Wrekin Council (24 003 716)

Statement Upheld Special educational needs 17-Jun-2025

Summary: Mrs X complained the Council did not provide education and Education, Health and Care (EHC) Plan provision for her child, Y, since May 2023. She also complained about delays in the EHC Plan review process. Mrs X said this frustrated and distressed her and Y missed education and plan provision. There was fault in the way the Council delayed issuing a final EHC plan. This frustrated Mrs X’s appeal right to the Tribunal. The Council has agreed to make a financial payment.
Sheffield City Council (24 005 325)

Statement Closed after initial enquiries Trees 17-Jun-2025

Summary: We will not investigate Mrs X’s complaint about the Council’s decision not to trim a tree near a property she owns, and how it communicated with her and dealt with her complaint. There is not enough evidence of fault in the Council’s decision-making process to warrant us investigating. There is insufficient significant personal injustice caused to Mrs X by the matters complained of to justify an investigation. We do not investigate councils’ communications and complaint handling where we are not investigating the core issues which gave rise to the complaint.

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