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Decision reason: Closed after initial enquiries Not upheld Upheld

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Teignbridge District Council (25 003 715)

Statement Closed after initial enquiries Elections and electoral register 18-Jun-2025

Summary: We will not investigate Mr X’s complaint that the Council refused to exercise discretion and add him to the electoral register so he could vote in the upcoming elections. There is not enough evidence of fault to justify an investigation.
Rotherham Metropolitan Borough Council (24 022 848)

Statement Closed after initial enquiries Managing council tenancies 18-Jun-2025

Summary: We cannot investigate complaints about the management of social housing. We will not investigate the complaint about the Council’s handling of Mr X’s reports of anti-social behaviour because there is insufficient evidence of fault causing sufficient injustice to justify this.
Bristol City Council (24 022 855)

Statement Closed after initial enquiries Refuse and recycling 18-Jun-2025

Summary: We will not investigate this complaint about missed household waste and recycling collections. This is because an investigation would not achieve anything further.
Royal Borough of Kensington & Chelsea (24 023 039)

Statement Closed after initial enquiries Managing council tenancies 18-Jun-2025

Summary: We will not investigate Mr X’s complaint about the Council’s delay in repairing his boiler. The law prevents us from investing complaints about the management of social housing.
London Borough of Croydon (25 000 162)

Statement Closed after initial enquiries Homelessness 18-Jun-2025

Summary: We will not investigate this complaint about the Council’s decisions on a homelessness application. It is reasonable for the complainant to use the review/appeal procedure provided by the homelessness legislation.
London Borough of Barnet (25 000 536)

Statement Closed after initial enquiries Highway repair and maintenance 18-Jun-2025

Summary: We will not investigate this complaint about dropped kerbs because there is not enough evidence of fault to justify investigating and it is reasonable to expect Mrs Y to take the matter to court if she wishes to pursue it.
Sunderland City Council (25 000 782)

Statement Closed after initial enquiries Private housing 18-Jun-2025

Summary: We will not investigate this complaint about Council support after the Council persuaded the complainant to let a tenant remain in his property. This is because there is insufficient evidence of fault by the Council.
Shropshire Council (24 005 061)

Statement Upheld Charging 18-Jun-2025

Summary: Mr X complained about the way the Council dealt with his father’s care charges. The Council was at fault for failing to keep proper records and give reasons for its decisions, delaying in sending financial assessment forms and deciding on Mr Y’s care contribution, failing to provide copies of Care Act assessments, sending incorrect invoices, and continuing to send invoices despite saying the account was on hold. This caused Mr X distress and uncertainty. The Council will apologise for this and provide an updated correct invoice.
London Borough of Lambeth (24 009 839)

Statement Upheld Other 18-Jun-2025

Summary: Mr Y complained on behalf of Mr X who owns a business. Mr Y complained about how the Council handled Mr X’s business rates account. There were some faults by the Council which caused injustice to Mr X’s business. The Council will take action to remedy the injustice caused.
Dorset Council (24 011 432)

Statement Upheld Alternative provision 18-Jun-2025

Summary: Mrs X complained about the Council’s failure to provide a suitable educational placement and special educational needs support for her daughter, Y, since her permanent exclusion from college in April 2024. We found the Council to be at fault because failed to carry out an emergency review, took too long to consult with appropriate potential providers and did not provide any alternative provision for seven months. As a result, Y’s well-being and mental health were affected. To remedy this injustice, as well as the loss of provision, the Council has agreed to apologise, make a symbolic payment and remind relevant staff of the need to make prompt alternative arrangements when a placement unexpectedly ends.

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