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Decision reason: Closed after initial enquiries Not upheld Upheld

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Cannock Chase District Council (25 009 240)

Statement Closed after initial enquiries Antisocial behaviour 09-Dec-2025

Summary: We will not investigate this complaint about the Council’s response to Mrs X’s concerns about a neighbours business. This is because there is not enough evidence of fault to justify investigating.
East Sussex County Council (25 009 352)

Statement Closed after initial enquiries Special educational needs 09-Dec-2025

Summary: We cannot investigate most of Ms X’s complaints about her child’s Education, Health and Care Plan and the process by which the Council made the EHC Plan because she appealed to a tribunal. We will not investigate the remainder because the tests in our assessment code are not met.
Wiltshire Council (25 009 568)

Statement Upheld Other 09-Dec-2025

Summary: We will not investigate Mrs X’s complaint about children services’ actions. We have upheld Mrs X’s complaint as the Council has now agreed to follow the Children Act statutory complaints’ procedure which is a proportionate way to resolve the complaint.
Wakefield City Council (25 009 737)

Statement Closed after initial enquiries Special educational needs 09-Dec-2025

Summary: We will not investigate this complaint about the educational provision made for Miss X’s child. There is not enough evidence of fault by the Council in matters up to December 2024 to warrant our further involvement. After that, Miss X had a right of appeal against the Education Health and Care Plan the Council issued it would have been reasonable to use.
Nottinghamshire County Council (25 009 859)

Statement Closed after initial enquiries School transport 09-Dec-2025

Summary: We will not investigate this complaint about how the Council dealt with the travel costs of Ms X’s child because there is no worthwhile outcome that we can achieve by doing so.
North Yorkshire Council (25 009 875)

Statement Closed after initial enquiries Special educational needs 09-Dec-2025

Summary: We will not investigate this complaint about the Council’s decision to name a school in an Education, Health, and Care Plan. This is because Mrs X had a right of appeal if she was unhappy with the Council’s decision, and it would have been reasonable to expect her to have used it.
West Northamptonshire Council (25 009 880)

Statement Closed after initial enquiries Other 09-Dec-2025

Summary: We will not exercise discretion to investigate this complaint about the Council charging a landlord for improvement works identified in 2024. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.
Royal Borough of Greenwich (25 010 032)

Statement Closed after initial enquiries Parking and other penalties 09-Dec-2025

Summary: We will not investigate Miss X’s complaint about the Council not granting her permission for a new vehicle crossover, proposing an extension of her existing shared crossover, and how it dealt with her appeal. There is not enough evidence of Council fault in the decision-making process to warrant an investigation. We also cannot achieve the outcome she wants.
North Somerset Council (25 010 125)

Statement Closed after initial enquiries Assessment and care plan 09-Dec-2025

Summary: We will not investigate this complaint about the Council’s decision not to fund a profiling bed following an occupational therapy assessment for aids and adaptations. There is not enough evidence of fault to justify investigating.
Rossendale Borough Council (25 010 574)

Statement Closed after initial enquiries Planning applications 09-Dec-2025

Summary: We will not investigate Mrs Y’s complaint about the Council’s handling of a planning application for a nearby development. This is because it is unlikely our involvement would add to the Council’s response and there is not enough evidence of fault to justify investigation.

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