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Decision reason: Closed after initial enquiries Not upheld Upheld

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London Borough of Tower Hamlets (24 008 582)

Statement Upheld Homelessness 19-Jun-2025

Summary: The Council was at fault for delays completing statutory reviews of its decisions about Ms Y’s homelessness and housing allocations. It was also at fault for wrongly recording the gender of one of Ms Y’s children. This meant she could not bid for the size of property she needed, which is an injustice. The Council was further at fault for making its offer of a remedy conditional on Ms Y not pursuing her complaint. The Council has agreed to apologise, make payments, backdate Ms Y’s housing application and act to improve its services.
London Borough of Croydon (24 010 129)

Statement Upheld Alternative provision 19-Jun-2025

Summary: Mx X complains the Council did not deal properly with her daughter Y’s education because it did not provide alternative education and she says Y lost education provision. The Council did not properly consider whether it should provide s19 alternative education for Y. Y suffered loss of educational provision and opportunity for 3 months. The Council should apologise and Pay Mx X £1,800 for loss of education provision.
Teignbridge District Council (24 013 288)

Statement Closed after initial enquiries Councillor conduct and standards 19-Jun-2025

Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of a councillor. This is because we are unlikely to find enough evidence of fault to justify an investigation.
Kirklees Metropolitan Borough Council (24 013 321)

Statement Upheld School transport 19-Jun-2025

Summary: Mrs X complains the Council has said it will provide her with a transport budget that does not cover the cost of transporting her child, Y, to his placement named in his Education, Health and Care Plan for the whole academic year. Mrs X says she is struggling to meet the travel costs and it has resulted in a lot of stress and worry. I have found fault with the Council’s transport policy, found evidence the Council did not apply the correct test as set out in law when considering Y’s application for transport, failed to provide Mrs X with a personal travel budget as promised and failed to meet statutory timescales when finalising Y’s EHC Plan following an annual review. The fault has resulted in ongoing financial hardship, ongoing delayed appeal rights and uncertainty about what decision the Appeal Panel would have made if it had been guided by an appropriate policy, suitable training and had it considered Y’s circumstances properly. The Council has agreed to remedy the injustice caused to the family and make the recommended service improvements.
Newark & Sherwood District Council (24 013 431)

Statement Upheld Noise 19-Jun-2025

Summary: Mr X complained the Council did not properly respond to his reports of the nuisance caused by a loud car. We find the Council at fault for the way it decided it had no powers which caused injustice in the form of uncertainty. The Council agreed to apologise.
Walsall Metropolitan Borough Council (24 014 983)

Statement Upheld Special educational needs 19-Jun-2025

Summary: Mrs F complained about the Council’s handling of her child’s Education between January 2022 to December 2023. We found fault by the Council for causing a delay of nearly 12 months in the Education, Health and Care plan process and how it communicated with Mrs F. We did not investigate Mrs F’s complaints about matters which occurred before January 2023 as these were late. The Council should apologise and make payment to Mrs F to acknowledge the injustice its faults caused her and X.
Essex County Council (24 015 156)

Statement Not upheld Special educational needs 19-Jun-2025

Summary: Mrs X complained about the Council’s handling of her daughter, Y’s, special educational needs. She said the Council failed to complete annual reviews of Y’s Education Other Than At School package. Mrs X also complained the Council failed to put in place a suitable education package for Y. Mrs X said this impacted her mental health and Y’s, who also missed education. The Council was not at fault.
Somerset Council (24 015 493)

Statement Upheld Special educational needs 19-Jun-2025

Summary: Mrs X complained the Council failed to provide suitable education for her child since October 2024. Mrs X also complained the Council failed to secure the full educational provision set out in her child’s Education, Health and Care Plan. We found fault with the Council delaying for eight weeks in providing Alternative Provision of education for Mrs X’s child. We also found fault with the Council delaying for eight weeks outside the statutory timescales in producing Mrs X’s child’s Education, Health and Care Plan. When the Council produced the Education, Health and Care Plan it failed to ensure the full provision was delivered for Mrs X’s child. We also found fault with the Council’s delays in handling Mrs X’s complaints. The Council agreed to apologise to Mrs X and pays her a total of £1,950 for the impact its fault had on Mrs X and her child.
Brighton & Hove City Council (24 017 078)

Statement Closed after initial enquiries Assessment and care plan 19-Jun-2025

Summary: We will not investigate the complaints about the Council’s care planning and associated matters as the complainant has started court proceedings about the complaints.
Lancashire County Council (24 017 560)

Statement Upheld Special educational needs 19-Jun-2025

Summary: The Council delayed issuing Miss X’s child, Y’s, Education, Health and Care Plan. This caused Miss X frustration and distress and meant Y missed out on one term of special educational provision. The Council has agreed to apologise and make a payment to Miss X.

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