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Decision reason: Closed after initial enquiries Not upheld Upheld

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Devon County Council (25 003 927)

Statement Not upheld School transport 09-Dec-2025

Summary: Mrs X complained about the Council’s decision not to reimburse her for the money she spent transporting her children to and from school. We find no fault with the Council’s decision making.
West Northamptonshire Council (25 004 574)

Statement Upheld Child protection 09-Dec-2025

Summary: There was fault by the Council because it failed to involve Mr X when it received child safeguarding allegations about his daughter Y. This caused avoidable distress and uncertainty about the actions and decisions the Council might have made had it involved Mr X. The Council will apologise, make a symbolic payment and complete training to front line staff around best practice for engaging and working with fathers.
Isle of Wight Council (25 005 549)

Statement Closed after initial enquiries Child protection 09-Dec-2025

Summary: We will not investigate this complaint the Council included incorrect information in a Child Protection Conference report. Further investigation.
London Borough of Brent (24 018 888)

Statement Upheld Homelessness 09-Dec-2025

Summary: We have found the Council at fault for delay and poor communication in relation to Mr X’s homelessness case. This caused Mr X uncertainty and frustration. The Council has agreed to remedy Mr X’s injustice.
London Borough of Ealing (24 020 882)

Statement Upheld Allocations 09-Dec-2025

Summary: Mrs X complained the Council kept her family in unsuitable bed and breakfast accommodation for seven months and wrongly told her that housing benefit would cover the full cost of the accommodation. Mrs X and her family were in unsuitable accommodation for 18 weeks longer than the law allows causing distress. However, there is no evidence Mrs X was told there would be no charge for this accommodation.
London Borough of Southwark (25 007 268)

Statement Closed after initial enquiries Allocations 09-Dec-2025

Summary: We will not investigate this complaint about the Council’s decision to close Mr X’s housing register application. There is insufficient evidence of fault and injustice to justify an investigation of his complaint.
London Borough of Havering (25 007 518)

Statement Closed after initial enquiries Council tax 09-Dec-2025

Summary: We will not investigate Mr X’s complaint about the Council’s decision not to issue him a payment card. This is mostly because there is not enough evidence of fault in the Council’s decision making.
Sevenoaks District Council (25 007 699)

Statement Closed after initial enquiries Allocations 09-Dec-2025

Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of any significant injustice caused by fault on the Council’s part which would warrant an investigation.
Cambridgeshire County Council (25 007 854)

Statement Closed after initial enquiries Friends and family carers 09-Dec-2025

Summary: We will not investigate this complaint that the actions of a social worker towards the complainant were unprofessional and amounted to bullying. Investigation would not lead to a different outcome.
Wakefield City Council (25 008 206)

Statement Closed after initial enquiries Antisocial behaviour 09-Dec-2025

Summary: We will not investigate this complaint about the Council’s response to reports of antisocial behaviour. This is because there is not enough evidence of fault to justify our involvement.

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