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Decision reason: Closed after initial enquiries Not upheld Upheld

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RUMAX LIMITED (24 020 707)

Statement Closed after initial enquiries Domiciliary care 22-Jun-2025

Summary: We will not investigate this complaint about the Care Provider allegedly losing Ms Y’s key. The small claims court is best placed to consider the claim for the cost of replacement locks.
Herefordshire Council (24 022 064)

Statement Closed after initial enquiries Antisocial behaviour 22-Jun-2025

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his complaint about noise disturbance. There is insufficient evidence of fault in its statutory nuisance decision. The Council has offered Mr X a suitable remedy for delay and poor communication. An investigation would not lead to a different outcome.
Birmingham City Council (24 022 196)

Statement Closed after initial enquiries Allocations 22-Jun-2025

Summary: We will not investigate Mr X’s complaint the Council did not accept his housing register application. There is not enough evidence of fault to justify our involvement.
Norfolk County Council (24 022 234)

Statement Upheld Other 22-Jun-2025

Summary: We will not investigate this complaint about the Council’s support to Mrs X in relation to a child. The Council has agreed to take steps to remedy any injustice to Mrs X and there are no wider public interest issues to justify investigating further.
Dacorum Borough Council (24 022 465)

Statement Closed after initial enquiries Allocations 22-Jun-2025

Summary: We will not investigate this complaint about the Council’s failure to deal with problems Mr X has reported about his tenancy since 2022. We cannot investigate complaints about the actions of a social housing landlord with regard to tenancy management, repairs and direct management moves. We also cannot investigate Mr X’s compalint about the Council serving him with a Community Protection Notice. It was reasonable for Mr X to appeal the Notice if he wished to challenge it.
Lewes District Council (24 022 501)

Statement Closed after initial enquiries Homelessness 22-Jun-2025

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his homeless application and for not supporting him with his homelessness. This is because there is insufficient evidence of fault.
Hampshire County Council (24 022 509)

Statement Closed after initial enquiries Other 22-Jun-2025

Summary: We cannot investigate Mrs X’s complaint the Council failed to follow its complaint procedure. That is because Mrs X has started legal action against the Council.
Cornwall Council (24 022 695)

Statement Closed after initial enquiries Child protection 22-Jun-2025

Summary: We will not investigate this complaint about the Council’s response to a safeguarding concern. It is unlikely we would find fault in the Council’s actions. Additionally, we cannot achieve the outcome Mr X is looking for.
Kingston Upon Hull City Council (24 022 809)

Statement Closed after initial enquiries Refuse and recycling 22-Jun-2025

Summary: We will not investigate this complaint about missed bin collections. This is because we could not add to the Council’s investigation or achieve a different outcome.
Staffordshire County Council (25 003 918)

Statement Closed after initial enquiries Looked after children 22-Jun-2025

Summary: We will not investigate this complaint about Mr X’s experience as a care leaver. This is because the complaint is late and there is no good reason for the delay in complaining to us.

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