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Decision reason: Closed after initial enquiries Not upheld Upheld

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Hampshire County Council (25 009 449)

Statement Closed after initial enquiries Special educational needs 11-Dec-2025

Summary: We will not investigate Miss X’s complaint about educational provision within her child’s Education, Health and Care Plan. This is because it was reasonable for Miss X to appeal to the First-tier Tribunal (Special Educational Needs and Disability). An investigation into the remainder of Miss X’s complaint would not lead to a different outcome.
Suffolk County Council (25 009 551)

Statement Upheld Special educational needs 11-Dec-2025

Summary: We will not investigate Mr X’s complaint about delivery of occupational therapy. The Council have offered a suitable remedy.
Suffolk County Council (25 009 729)

Statement Closed after initial enquiries Special educational needs 11-Dec-2025

Summary: We cannot investigate Mrs X’s complaint about the Council’s decision regarding the school setting named in her child’s Education, Health and Care plan. This is because Mrs X has used her right of appeal against this decision.
Eastbourne Borough Council (25 009 878)

Statement Closed after initial enquiries Homelessness 11-Dec-2025

Summary: We will not investigate Mr X’s complaint about poor communication and lack of support from the Council’s homelessness service. The Council upheld his complaint about poor communication, apologised for this and offered a financial remedy. It has also since made him an offer of housing. An investigation would be unlikely to lead to a different outcome or achieve anything more.
Tameside Metropolitan Borough Council (25 009 980)

Statement Closed after initial enquiries Parking and other penalties 11-Dec-2025

Summary: We will not investigate this complaint about a parking penalty charge notice (PCN). This is because Mr X has used his court remedy as he has applied to the Traffic Enforcement Centre and so we cannot investigate.
Lancaster City Council (25 010 007)

Statement Closed after initial enquiries Disabled facilities grants 11-Dec-2025

Summary: We will not investigate Miss X’s complaint about how the Council responded to her concerns about her wet room. This is because her complaint is late and there is no good reason to exercise discretion to consider it now.
London Borough of Wandsworth (25 010 098)

Statement Closed after initial enquiries Allocations 11-Dec-2025

Summary: We will not investigate this complaint about the Council’s decision not to increase Ms X’s medical points on the housing register. There is insufficient evidence of fault to justify an investigation.
Birmingham City Council (25 012 601)

Statement Closed after initial enquiries Council tax 11-Dec-2025

Summary: We will not investigate this complaint about the Council’s handling of Mr X’s Council tax refund. Any injustice is not significant enough to warrant investigation.
Suffolk County Council (25 012 612)

Statement Closed after initial enquiries Public transport 11-Dec-2025

Summary: We will not investigate Mr X’s complaint about the Council’s decision to refuse his application for a concessionary bus pass for disabled people. This is because there is insufficient evidence of fault by the Council to warrant an investigation.
Transport for London (25 012 720)

Statement Closed after initial enquiries Public transport 11-Dec-2025

Summary: We will not investigate this complaint about the issues Mr X has encountered on the bus. This is because an investigation would be unlikely to provide a worthwhile outcome for him.

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