Decision search

What's this ?

Organisation
Organisation name:

Organisation type:
Decision type
Statements Reports Both
Reference number
Reference number:
Date range
From To
Sort Results
Descending (latest first) Ascending (oldest first)

Advanced search

Exclude (NOT)
Subject area
Category

Sub category

Sub category

Sub category

Sub category

Sub category

Sub category

Sub category

Sub category

Sub category

Sub category
Advanced options

Decision reason: Closed after initial enquiries Not upheld Upheld

Show advanced search

Your search has 55054 results

London Borough of Lambeth (25 012 191)

Statement Closed after initial enquiries Housing benefit and council tax benefit 12-Dec-2025

Summary: We will not investigate this complaint about a housing benefit error. This is because there is no significant remaining injustice to justify our involvement.
London Borough of Harrow (25 013 119)

Statement Closed after initial enquiries Parking and other penalties 12-Dec-2025

Summary: We will not investigate Mr X’s complaint about a Penalty Charge Notice. This is because he could have followed the statutory process and appealed to a tribunal. And it was reasonable to expect Mr X to have followed this process.
Ashford Borough Council (25 013 122)

Statement Closed after initial enquiries Council tax 12-Dec-2025

Summary: We will not investigate Ms X’s complaint about the Council’s council tax summons and the liability order hearing. This is because we cannot investigate court proceedings
North Somerset Council (25 013 146)

Statement Closed after initial enquiries Other 12-Dec-2025

Summary: We will not investigate this complaint about the Council losing the complainant’s records of being in foster care. This is because this complaint relates to personal data and is a matter best dealt with by the Information Commissioner’s Office.
London Borough of Ealing (25 013 162)

Statement Upheld Parking and other penalties 12-Dec-2025

Summary: We will not investigate this complaint about a Penalty Charge Notice because we are satisfied with the actions the Council has taken, we could not add to the investigation by the Council, further investigation would not lead to a different outcome and there is no worthwhile outcome achievable by our investigation.
Rochdale Metropolitan Borough Council (25 014 568)

Statement Closed after initial enquiries School admissions 12-Dec-2025

Summary: We will not investigate Mr X’s complaint about an unsuccessful school admission appeal. This is because there is not enough evidence of fault for us to be able to question the panel’s decision.
London Borough of Islington (24 014 869)

Statement Upheld Allocations 11-Dec-2025

Summary: Ms X complained about how the Council handled her mother, Ms Y’s, housing case. We found fault because of poor communication about the availability of a property the family viewed for Ms Y, its handling of reassessment requests for supported housing and a lack of consideration of its homelessness duties. This caused Ms X and Ms Y avoidable distress, frustration and uncertainty. To remedy this injustice, the Council has agreed to apologise and make payments to them both. For Ms Y, it will organise a reassessment for extra care sheltered accommodation, consider its homelessness duties and whether it can make a direct offer of accommodation to her.
Sheffield City Council (24 016 716)

Statement Closed after initial enquiries Enforcement 11-Dec-2025

Summary: We will not investigate this complaint about the Council’s approval of a planning application or its actions following a report of a breach of planning conditions. This is because further investigation is unlikely to find evidence of fault and we could not achieve the outcomes Mr Y and Mrs X seek.
London Borough of Hammersmith & Fulham (24 016 915)

Statement Upheld Domiciliary care 11-Dec-2025

Summary: Miss X complained the Council wrongly reduced her care hours. We find no fault in the Council’s decision-making. However, we do find fault in the Council’s communication. This caused Miss X avoidable distress, uncertainty and time and trouble. We recommend the Council apologise and makes a payment to Miss X.
Birmingham City Council (24 017 706)

Statement Upheld Allocations 11-Dec-2025

Summary: Mr B complained that the Council failed to take appropriate action when he was homeless and seeking housing assistance. We find that on several occasions, the Council failed to carry out a housing needs assessment and decide what duty it owed him. This prevented Mr B from joining the housing register. The Council also failed to provide clear information about the documents it needed to support his housing application. These failings caused Mr B significant distress and left him homeless for longer than necessary. The Council has agreed to apologise and make a symbolic payment to Mr B. It has also agreed to make service improvements.

Back
32
33
34
35
36
37
38
39
40
41
Next

Cookie name	Description	Action
ASPSESSIONID	This helps the site to function smoothly during your visit. For example, remembering your display settings and online complaint form preferences.
CookieNotice.Analytics	Used to remember your choice for analytical cookies.
TH_TOOLBAR_SETTINGS	Stores an object containing user specific settings for the Browsealoud toolbar such as dialog positions and button states. No personally identifiable data is stored.
API_SETTINGS	Stores an object containing user specific API settings for the Browsealoud toolbar such as voice and language selection, user preferences set in the toolbar settings panel and selected styles for word highlighting. No personally identifiable data is stored.
audioalert	Stores a value ‘audioalert = true’ after the first Browsealoud audio alert.
__utma	Used to distinguish users and sessions. The cookie is created when the javascript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics.	BrowseAloud v.3 documentation Privacy policy
__utmt	Used to throttle request rate.	BrowseAloud v.3 documentation Privacy policy
__utmb	Used to determine new sessions/visits. The cookie is created when the javascript library executes and no existing __utmb cookies exists. The cookie is updated every time data is sent to Google Analytics.	BrowseAloud v.3 documentation Privacy policy
__utmc	Not used in ga.js. Set for interoperability with urchin.js. Historically, this cookie operated in conjunction with the__utmbcookie to determine whether the user was in a new session/visit.	BrowseAloud v.3 documentation Privacy policy
__utmz	Stores the traffic source or campaign that explains how the user reached your site. The cookie is created when the javascript library executes and is updated every time data is sent to Google Analytics.	BrowseAloud v.3 documentation Privacy policy
_ga	Used to distinguish users. The ID is used only to identify the session for the statistics and is completely anonymous.	BrowseAloud v.3 documentation Privacy policy
_gat_UA-4669579-11	Used to throttle request rate. If Google Analytics is deployed via Google Tag Manager, this cookie will be named _dc_gtm_.	BrowseAloud v.3 documentation Privacy policy
_gid	Used to distinguish users.	BrowseAloud v.3 documentation Privacy policy

Company	Description	Action
Google Inc = _ga	Google Analytics tracking cookie. Helps us to know how many people visit our site by tracking if you've visited before.	Terms and conditions Privacy policy
Google Inc = _gid	Google Analytics tracking cookie. Helps us to know how many people visit our site by tracking if you've visited before.	Terms and conditions Privacy policy
Google Inc = _gat	Google Analytics tracking cookie. Used to manage the rate at which page view requests are made.	Terms and conditions Privacy policy

www.lgo.org.uk has experienced a problem

Decision search

Advanced search

Your search has 55054 results

Review your privacy settings