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Decision reason: Closed after initial enquiries Not upheld Upheld

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South Gloucestershire Council (25 004 626)

Statement Closed after initial enquiries School admissions 22-Jun-2025

Summary: We will not investigate this complaint about school admissions. Mr X’s complaint flows from an application for a place at an academy school. We have no powers to consider complaints about admission to academy schools.
East Hertfordshire District Council (25 004 923)

Statement Closed after initial enquiries Leisure and culture 22-Jun-2025

Summary: We will not investigate this complaint about how Mr X and his family were treated when using a leisure facility. The Council has already investigated and responded. It is unlikely further investigation would lead to a different outcome.
London Borough of Southwark (25 004 945)

Statement Closed after initial enquiries Leisure and culture 22-Jun-2025

Summary: We will not investigate this complaint about an allegation of racial discrimination while Mr Y was at a leisure facility. This is because the Council have already investigated and responded and further investigation by us would not lead to a different outcome. Nor can we achieve the outcome Mr Y is looking for.
Lancashire County Council (25 004 977)

Statement Closed after initial enquiries Child protection 22-Jun-2025

Summary: We will not investigate Mr X’s complaint that the Council failed to look into his concerns or assess his children. Some issues are closely related to court proceedings, and the Information Commissioner is better placed to handle the data issue .
Plymouth City Council (25 005 697)

Statement Closed after initial enquiries Parking and other penalties 22-Jun-2025

Summary: We will not investigate Mr B’s complaint about a Penalty Charge Notice he received for an alleged parking contravention. This is because it is reasonable for Mr B to put in formal representations, and if needed, appeal to the Traffic Penalty Tribunal.
Worthing Borough Council (25 005 756)

Statement Closed after initial enquiries Refuse and recycling 22-Jun-2025

Summary: We will not investigate Mr B’s complaint about the Council’s use of his personal data. This is because the Information Commissioner is better placed to consider this matter.
Barnsley Metropolitan Borough Council (25 005 990)

Statement Closed after initial enquiries Friends and family carers 22-Jun-2025

Summary: We will not investigate Mrs X’s complaint about the delay in providing information as there is no significant outcome we would achieve. It is reasonable to expect her to apply to Court for an order to be enforced.
Newcastle upon Tyne City Council (25 000 826)

Statement Closed after initial enquiries Trees 22-Jun-2025

Summary: We will not investigate this complaint about the Council’s actions when removing vegetation from the complainant’s garden in 2023. This is because the complaint has been made late and there are no good reasons in the delay.
Devon County Council (25 000 937)

Statement Closed after initial enquiries Special educational needs 22-Jun-2025

Summary: We will not investigate Mrs X’s complaint about the education provision in place for her child. This is because she used her right of appeal to the SEND Tribunal and because part of her complaint is made late.
Stroud District Council (25 001 350)

Statement Closed after initial enquiries Other 22-Jun-2025

Summary: We will not investigate Mr X’s complaint about the Council’s actions in relation to paying a ‘retail, hospitality and leisure’ grant. This is because there is not enough evidence of fault by the Council. We will also not investigate Mr X’s complaint about the Council taking enforcement action against his business in relation to unpaid business rates. This is because the complaint is late and there is no good reason to investigate now.

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