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Decision reason: Closed after initial enquiries Not upheld Upheld

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Essex County Council (25 011 181)

Statement Closed after initial enquiries Highway repair and maintenance 10-Dec-2025

Summary: We will not investigate Ms X’s complaint about the Council’s refusal to prune tree branches resting on and striking her roof. This is because there is not enough evidence of fault.
Maidstone Borough Council (25 011 761)

Statement Closed after initial enquiries Highway repair and maintenance 10-Dec-2025

Summary: We will not investigate this complaint about street cleanliness because any injustice is not significant enough to justify our involvement.
London Borough of Hackney (25 011 770)

Statement Closed after initial enquiries Other 10-Dec-2025

Summary: We will not investigate Mr X’s complaint about how the Council has dealt with his requests for information. This is because the Information Commissioner is better placed to deal with the matter.
Barnsley Metropolitan Borough Council (25 008 287)

Statement Closed after initial enquiries Special educational needs 10-Dec-2025

Summary: We cannot investigate Mr F’s complaint about his daughter’s education, health and care (EHC) plan because he has appealed to the Tribunal. The Tribunal will decide whether to make changes to his daughter’s Plan, and which school she should attend.
Nottinghamshire County Council (25 008 816)

Statement Closed after initial enquiries Assessment and care plan 10-Dec-2025

Summary: We will not investigate Mr X’s complaint, made on behalf of his daughter Miss Y, about the contents of a recent Council care and support plan. An investigation by us would not lead to a different outcome and we cannot achieve the complaint outcome Mr X seeks.
Kent County Council (25 008 896)

Statement Closed after initial enquiries Other 10-Dec-2025

Summary: We will not investigate this complaint about the Council’s response to consultation about a planning application. This is because any injustice Mr X claims stems from the decision to grant planning permission, rather than from the Council’s advice to the local planning authority. The local planning authority, rather than the Council, is responsible for this decision.
London Borough of Bexley (25 009 006)

Statement Closed after initial enquiries Assessment and care plan 10-Dec-2025

Summary: We will not investigate this complaint about the Council’s wording in an adult social care document. The Council has apologised to the complainant for her upset and made some changes. There is not enough injustice to justify an Ombudsman investigation.
Birmingham City Council (25 009 215)

Statement Closed after initial enquiries Looked after children 10-Dec-2025

Summary: We will not investigate Mr and Ms X’s complaint about how the Council handled child protection enquiries. This is because there is not enough evidence of fault to justify an investigation.
Leeds City Council (25 009 325)

Statement Upheld School transport 10-Dec-2025

Summary: We will not investigate Mrs X’s complaint about the Council’s school transport service. This is because we are satisfied with the actions the Council has taken, or proposes to take.
Hampshire County Council (25 009 440)

Statement Closed after initial enquiries School transport 10-Dec-2025

Summary: We will not investigate Mr X’s complaint that the Council refused home to school transport for his child, Y. There is insufficient evidence of fault.

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