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Decision reason: Closed after initial enquiries Not upheld Upheld

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Essex County Council (25 011 728)

Statement Closed after initial enquiries Other 11-Dec-2025

Summary: We will not investigate this complaint about the actions of a coroner and pathologist. Such actions are not administrative functions of the Council and are therefore not within our jurisdiction.
Medway Council (25 011 881)

Statement Closed after initial enquiries Planning applications 11-Dec-2025

Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because the complainant has not suffered significant personal injustice.
London Borough of Lambeth (25 007 862)

Statement Closed after initial enquiries Other 11-Dec-2025

Summary: We will not investigate Ms X’s complaint about the Council’s handling of matters involving her children. The Council has already investigated and responded to some of Ms X’s concerns under all three stages of the statutory complaint procedure. It has apologised and offered remedial action for the injustice caused by the faults identified. We could not add to the Council’s response or achieve anything more.
London Borough of Lewisham (25 007 926)

Statement Closed after initial enquiries Planning applications 11-Dec-2025

Summary: We will not investigate this complaint about the way the Council considered a planning application before granting planning permission. We have not seen enough evidence of fault in the Council’s actions. We will not investigate events which occurred more than 12 months ago as complaints about these are late and there is no reason why Miss X could not have complained sooner.
Birmingham City Council (25 008 390)

Statement Closed after initial enquiries Allocations 11-Dec-2025

Summary: We will not investigate this complaint about the closure of a housing application because there is not enough evidence of fault.
East Hampshire District Council (25 008 648)

Statement Upheld Noise 11-Dec-2025

Summary: We have upheld Mr X and Mr Y’s complaint about delay in investigating noise disturbance. The Council have agreed a suitable remedy.
Lancashire County Council (25 008 785)

Statement Closed after initial enquiries Assessment and care plan 11-Dec-2025

Summary: We will not investigate Miss X’s complaint about the Council’s handling of her care needs assessment. There is not enough evidence of fault to justify investigation and it is unlikely our involvement would add to the Council’s response.
Hertfordshire County Council (25 009 023)

Statement Closed after initial enquiries Special educational needs 11-Dec-2025

Summary: We will not investigate Ms X’s complaint about delays agreeing a personal budget and issuing a final amended Education, Health and Care Plan, and poor communication. Further investigation would not lead to a different outcome.
London Borough of Enfield (25 009 102)

Statement Closed after initial enquiries Allocations 11-Dec-2025

Summary: We will not investigate this complaint about the Council’s failure to place Miss X in suitable accommodation or to inform her of her right to review. This is because the complaint is late and there is no good reason to exercise discretion to investigate.
Halton Borough Council (25 009 143)

Statement Closed after initial enquiries Child protection 11-Dec-2025

Summary: We will not investigate Mr X’s complaint the Council has failed to support his family. The law prevents us from investigating anything that is or has been the subject of court proceedings. It would be reasonable for Mr X to raise any concerns he has about the Council’s handling in court.

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