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  • Staffordshire County Council (24 016 115)

    Statement Upheld Special educational needs 10-Dec-2025

    Summary: We have found fault with the Council for delays during Mrs X’s son’s (Y’s) Education, Health and Care needs assessment and Mrs X’s son’s (Z’s) annual review process. These delays caused the family frustration, uncertainty and missed opportunity. The Council has agreed to apologise and make Mrs X a symbolic payment in recognition of this avoidable distress.

  • Hampshire County Council (24 016 524)

    Statement Upheld Other 10-Dec-2025

    Summary: Mr X complains the Council has failed to deal with charges for highways works properly. We found the Council at fault because it did not provide transparency about the invoiced costs. Mr X suffered uncertainty. The Council has already taken actions and agreed an appropriate remedy.

  • Reading Borough Council (24 019 730)

    Statement Upheld Assessment and care plan 10-Dec-2025

    Summary: Mr X complained about the way the Council assessed his care needs and decided to meet them. We found fault which caused injustice to Mr X. The Council has already taken some action to remedy Mr X’s injustice. The Council has also agreed to apologise to Mr X, address his concerns about the most recent care and support plan, decide whether to carry out a carer’s assessment for Mr X’s mother and pay him £500 to recognise his distress. The Council has also agreed further service improvement.

  • Gloucestershire County Council (24 020 378)

    Statement Upheld Special educational needs 10-Dec-2025

    Summary: The Council put in place suitable alternative educational provision for Mr X’s child, Y when they stopped attending school, so it was not at fault. The Council was at fault for failing to issue Y’s Education, Health and Care (EHC) Plan within the statutory timescales and for failing to provide Y with some of the specialist provision set out in the Plan. The Council has agreed to apologise and make a payment to recognise the impact of Y’s missed education.

  • Oldham Metropolitan Borough Council (24 022 836)

    Statement Upheld Councillor conduct and standards 10-Dec-2025

    Summary: We have upheld Mr Z’s complaint about the Council’s delay responding to his complaint. This is because the Council has agreed to provide a proportionate remedy for the injustice caused.

  • Brighton & Hove City Council (24 023 076)

    Statement Not upheld Direct payments 10-Dec-2025

    Summary: Mx X complains for Ms Y the Council was at fault in the way it provided her with care and support. We have found no evidence of fault in the way the Council considered these matters. So have completed our investigation.

  • London Borough of Southwark (25 000 659)

    Statement Upheld Allocations 10-Dec-2025

    Summary: Mr X complained the Council failed to provide a proper explanation for its decisions not to grant him additional priority for re‑housing on medical grounds. We found that the Council had not followed its process correctly and there was a lack of explanation of its decisions. We also found there was a lack of oversight and accountability and the Council’s response to Mr X’s representative’s complaints had been poor. The Council has since reviewed Mr X’s medical priority and retrained staff. We recommended the Council checked to ensure Mr X had not lost out on housing as a result of the fault we identified. We also recommended it reviewed quality and monitoring procedures, discussed our findings with its medical advisers and made a modest payment to his representative.

  • Hampshire County Council (25 001 383)

    Statement Upheld Special educational needs 10-Dec-2025

    Summary: X complains on behalf of Y that the Council failed to secure special educational provision in Y’s Education, Health, and Care Plan, failed to properly consider input from Y and X, and did not handle his complaints clearly. X said this delayed Y’s educational development and future opportunities and caused significant distress to them both. We find the Council at fault for failing to secure an element of the special educational provision, but the fault did not cause injustice. We do not find the Council at fault for its complaint handling and we cannot investigate how it completed the plan because it was linked to the Tribunal appeal and is therefore out of our jurisdiction.

  • Chelmsford City Council (25 001 442)

    Statement Upheld Antisocial behaviour 10-Dec-2025

    Summary: Mr X complained the Council acted inappropriately when it issued him with a community protection notice for anti-social behaviour. We found fault because there was an issue with the Council’s wording on the notice. This caused Mr X avoidable distress, frustration and uncertainty. To remedy the injustice caused, the Council has agreed to apologise and make a symbolic payment to him.

  • Suffolk County Council (25 002 738)

    Statement Not upheld Special educational needs 10-Dec-2025

    Summary: Mrs X complained the Council failed to secure the provision in her child, Y’s, Education, Health and Care Plan. We found there was no fault by the Council in how it secured the provision for Y.

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