Decision search
Your search has 59748 results
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Westminster City Council (26 010 481)
Statement Closed after initial enquiries Leisure and culture 18-Aug-2026
Summary: We will not investigate Mr X’s complaint about the Council’s Leisure Centre failing to consider the needs of his child, X, who has autism. This is because it is unlikely we would find fault with the Council.
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Bedford Borough Council (26 010 554)
Statement Closed after initial enquiries School transport 18-Aug-2026
Summary: We will not investigate this complaint about the Council’s handling of an application for home-to-school transport. This is because there is not enough evidence the Council is at fault.
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Royal Borough of Kingston upon Thames (26 011 706)
Statement Closed after initial enquiries Homelessness 18-Aug-2026
Summary: We will not investigate Ms X’s complaint about the Council’s handling of her homelessness case. It was reasonable for her to ask the Council for a review.
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Arun District Council (26 012 869)
Statement Upheld Refuse and recycling 18-Aug-2026
Summary: We will not investigate this complaint about damage to property. It would be reasonable to expect X to use their alternative legal remedy to pursue a claim for damages through the courts. Additionally, we will not investigate a complaint about missed bin collections. This is because the Council has already remedied any injustice to X caused by its service failure, and there are no wider public interest issues remaining to justify an investigation.
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Salford City Council (26 013 158)
Statement Upheld Other 18-Aug-2026
Summary: We have upheld Miss X’s complaint about delays in the children’s statutory complaints process. The Council agreed to resolve the complaint early by paying Miss X a symbolic remedy to recognise her injustice and complete its investigation.
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West Northamptonshire Council (26 013 370)
Statement Closed after initial enquiries School transport 18-Aug-2026
Summary: We will not investigate this complaint about the Council’s decision to withdraw a free school bus service. This is because there is not enough evidence of fault to justify an investigation.
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Manuella Care Limited (26 013 546)
Statement Closed after initial enquiries Other 18-Aug-2026
Summary: We cannot investigate this complaint about care provision. This is because we can only consider complaints about care provision from the person receiving the care or a person making a complaint on their behalf.
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Derby City Council (26 013 552)
Statement Closed after initial enquiries Fostering 18-Aug-2026
Summary: We will not investigate this complaint about the Council’s decision to end X’s role in a foster care network. This is because there is insufficient evidence of fault in the Council’s decision.
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Statement Closed after initial enquiries Council tax 18-Aug-2026
Summary: We will not investigate this complaint about a change in council tax liability. This is because the injustice from the Council’s fault is not significant enough to warrant investigation.
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West Sussex County Council (25 027 717)
Statement Closed after initial enquiries Other 18-Aug-2026
Summary: We will not investigate this complaint about the Council’s decisions relating to X’s business. X has an alternative legal remedy to pursue a claim through the courts. It is reasonable to expect X to use this remedy to achieve what they are looking for.