Decision search
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Runnymede Borough Council (25 007 512)
Statement Closed after initial enquiries Allocations 18-Aug-2026
Summary: We will not investigate this complaint about the Council’s offer of a tenancy to Miss X in 2019. We previously considered and decided a complaint on this matter in 2021. We will not investigate the Council’s assessment of her banding priority in 2024 because this complaint was received outside the normal 12-month period.
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London Borough of Croydon (25 009 450)
Statement Upheld Homelessness 18-Aug-2026
Summary: Ms D complains the Council placed her in unsuitable temporary accommodation. I have found the Council at fault; it failed to take full account of Ms D’s housing need and case history when it moved her to a studio flat. Ms D remained in unsuitable accommodation for nine months. The Council has agreed to pay Ms D redress.
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London Borough of Enfield (25 013 310)
Statement Upheld Allocations 18-Aug-2026
Summary: Mr X complained the Council failed to properly assess his housing register application and priority points and consider his child’s disability. We have not found fault with the Council’s 2025 assessment and review of Mr X’s housing priority, or with its consideration of its Equality Act duties. We have found fault, causing injustice, with its failure to properly complete the further assessment of Mr X’s housing application. The Council has agreed to remedy this injustice by apologising, making a payment to recognise the upset caused and completing the further assessment.
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London Borough of Ealing (25 013 715)
Statement Not upheld Assessment and care plan 18-Aug-2026
Summary: We found no fault in the way the Council reached its decisions about Mr Y’s care placement on discharge from hospital, whether he needed a psychological evaluation or whether a social worker properly considered whether Mr Y met the criteria for fast-track Continuing Health Care (CHC).
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Statement Upheld Special educational needs 18-Aug-2026
Summary: Ms X complained the Council failed to provide alternative education provision to her son while he was unable to attend school. She also complained the Council failed to provide her son with the required special education provision during this period. Ms X also complained the Council delayed reviewing her son’s Education, Health and Care Plan and failed to consider its safeguarding duties. Ms X says the Council’s actions caused a deterioration in hers and her son’s mental health and left her son without a suitable education. We found fault by the Council. The Council has agreed to provide Ms X with an apology and a financial remedy and to provide training to relevant staff.
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London Borough of Lambeth (25 014 634)
Statement Upheld Homelessness 18-Aug-2026
Summary: The Council was at fault for failing to send Mrs X a letter confirming it owed her the main housing duty and advising her of her appeal rights. When the Council did assess the suitability of Mrs X’s temporary accommodation in response to her complaint it found it statutorily overcrowded, which was also fault. The Council has agreed to make a payment to Mrs X to acknowledge the frustration caused by the poor communication and the impact on the family of living in overcrowded accommodation for longer than they should have. It has also agreed to review how it procures temporary accommodation to ensure it has sufficient information about the size and suitability of properties.
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Barnsley Metropolitan Borough Council (25 014 740)
Statement Upheld Special educational needs 18-Aug-2026
Summary: We found fault on Mr Y’s complaint about the Council failing to ensure his son received provision under his Education, Health, and Care plan, suitable alternative education when tuition stopped, and it failing to communicate with him properly. His son missed provision, there was a delay deciding to make suitable alternative education and then providing it, and poor communication. The Council agreed to send an apology, make symbolic payments, and review procedures.
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Dudley Metropolitan Borough Council (25 015 082)
Statement Upheld Residential care 18-Aug-2026
Summary: Minster Care Group, acting on the Council’s behalf was at fault for failing to protect Mr Y’s dignity, respect and privacy following an incident in which he fell and injured himself. It caused Mr Y’s son, Mr X, distress. It was not at fault for the way it considered Mr Y’s risk assessment or for its complaint response. The Council has agreed to apologise and make a payment to Mr X.
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London Borough of Newham (25 015 254)
Statement Upheld Homelessness 18-Aug-2026
Summary: Mr X complained about the Council’s significant delays with making a new decision on his homeless application, after it withdrew its original one. The Council offered a remedy as it accepted fault with its lack of robust or timely action, poor communication and poor case management. This caused Mr X significant distress, uncertainty and frustration. We considered the Council’s symbolic payment offer appropriate to recognise his injustice and did not make further recommendations.
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Wirral Metropolitan Borough Council (25 016 945)
Statement Closed after initial enquiries Special educational needs 18-Aug-2026
Summary: We will not investigate Mrs X’s complaint about the Council’s failure to provide her child Y with a suitable education. This is because Mrs X has used her right of appeal to the Tribunal and her complaint to us was too connected to her appeal.