Decision search
Your search has 58551 results
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Warrington Council (25 022 563)
Statement Upheld School transport 28-Jun-2026
Summary: We will not investigate this complaint about the suspension of mileage payments to Mr X for home-to-school transport for his children. The remedy the Council has provided for its error means investigation by us would be unlikely to add to the Council’s own investigation or lead to a recommendation of the remedy Mr X is seeking.
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Essex County Council (25 022 758)
Statement Closed after initial enquiries Special educational needs 28-Jun-2026
Summary: We cannot investigate this complaint about special educational provision for the complainant’s child. This is because the complainant has used her right to appeal to the First-tier Tribunal (Special Educational Needs and Disability), and the matters about which she complains are not separable from those which the Tribunal can consider.
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Kent County Council (25 023 313)
Statement Closed after initial enquiries Highway repair and maintenance 28-Jun-2026
Summary: We will not investigate Ms Y’s complaint about the Council’s decision not to install a pedestrian crossing. This is because there is not enough evidence the matters complained about have caused Ms Y significant personal injustice. We are also unlikely to find enough evidence of fault to justify investigating.
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West Sussex County Council (25 023 487)
Statement Upheld Special educational needs 28-Jun-2026
Summary: We will not investigate Miss X’s complaint about delays in the Education Health and Care Plan process. This is because the Council has agreed to apologise to Miss X and pay her £200 for the delay. We consider this an appropriate remedy and further investigation is therefore unlikely to achieve anything more.
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Durham County Council (25 023 568)
Statement Closed after initial enquiries Licensing 28-Jun-2026
Summary: We will not investigate this complaint about selective licences because Mr Y could have appealed to the First Tier (Property Chamber) Tribunal and it is reasonable to expect him to have done this.
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London Borough of Croydon (25 023 632)
Statement Closed after initial enquiries Homelessness 28-Jun-2026
Summary: We will not investigate Ms X’s complaint about her housing. It was reasonable for Ms X to use her statutory right to request a review of the suitability of her temporary accommodation, then appeal to the courts. There is insufficient evidence of fault by the Council in how it considered her priority on the housing register. We will not investigate the Council’s complaint handling separately where we are unable to investigate the substantive matters.
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Isle of Wight Council (25 023 853)
Statement Closed after initial enquiries Building control 28-Jun-2026
Summary: We will not investigate this complaint about building control. This is because it is late and there are no good reasons the complainant could not have come to us sooner.
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Warwick District Council (25 023 943)
Statement Upheld Other 28-Jun-2026
Summary: We will not investigate Mr X’s complaint about damage to his property. This is because we are unlikely to add to the Council’s response. It is also reasonable for Mr X to pursue the matter through the courts.
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Lovett Care Limited (25 024 849)
Statement Closed after initial enquiries Charging 28-Jun-2026
Summary: We will not investigate this complaint about how the Care Provider treated Funded Nursing Care in relation to care charges. This is because further investigation is unlikely to find evidence of fault in the Care Providers actions.
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London Borough of Wandsworth (25 024 963)
Statement Upheld Housing benefit and council tax benefit 28-Jun-2026
Summary: We will not investigate this complaint about the Council’s handling in recovering historic housing benefit overpayments. This is because the Council has already provided a proportionate remedy for the injustice caused to Ms Y and has agreed to improving its service for others. It is unlikely an investigation by the Ombudsman would add to the Council’s response, or achieve anything more for Miss Y.