Decision search
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Statement Upheld Special educational needs 18-Aug-2026
Summary: Miss Y says the Council failed to provide her son, Mr X’s, speech and language therapy (SALT), delayed the annual review of his Education, Health and Care (EHC) Plan and did not provide suitable transport to his college. She says this distressed her and Mr X and caused Mr X to miss provision. The Council was at fault in failing to deliver EHC Plan provision and not properly managing Miss Y’s complaint. The Council has agreed to apologise and make a financial payment. We have not investigated Miss Y’s complaint about the delayed EHC Plan review because we have already investigated this as a separate complaint.
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West Berkshire Council (25 003 063)
Statement Not upheld Council tax support 18-Aug-2026
Summary: Ms X complained about the way the Council dealt with her requests for financial support. There was no fault in the Council’s actions.
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Bath and North East Somerset Council (26 013 602)
Statement Upheld Other 18-Aug-2026
Summary: We will not investigate this complaint about the condition of a public toilet, and the Council’s handling of Mr X’s resulting complaint. We could not add to the investigation the Council has already done, and we cannot achieve the outcome Mr X wants.
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Bristol City Council (26 013 623)
Statement Closed after initial enquiries Parking and other penalties 18-Aug-2026
Summary: We will not investigate this complaint about the Council refusing to renew a parking permit which was issued in error. This is because there is not enough evidence of fault to justify an investigation.
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Transport for London (26 013 631)
Statement Closed after initial enquiries Licensing 18-Aug-2026
Summary: We will not investigate X’s complaint that the Authority refused their licence application or that it failed to reimburse X for a duplicate fee payment. This is because it would have been reasonable to expect X to have used their right of appeal to a magistrates’ court and because the complaint is made late.
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Royal Borough of Kensington & Chelsea (26 013 648)
Statement Closed after initial enquiries Parking and other penalties 18-Aug-2026
Summary: We will not investigate this complaint about a Penalty Charge Notice for an alleged parking contravention. It was reasonable to expect Mr X to use the statutory representations and appeals procedure. For the rest, we could not add to the investigation the Council has already done.
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London Borough of Hackney (26 013 659)
Statement Closed after initial enquiries Parking and other penalties 18-Aug-2026
Summary: We will not investigate this complaint about a Penalty Charge Notice for an alleged parking contravention. It would be reasonable to expect the complainant to use the statutory representations and appeals procedure.
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London Borough of Havering (26 013 667)
Statement Closed after initial enquiries Council tax 18-Aug-2026
Summary: We will not investigate Ms X’s complaint about Council Tax liability and exemptions. Ms X has a right of appeal to the Valuation Tribunal, and it would be reasonable to expect her to use it.
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London Borough of Bexley (26 013 670)
Statement Closed after initial enquiries Highway repair and maintenance 18-Aug-2026
Summary: We will not investigate this complaint about a claim for damage to Mrs X’s car. Mrs X has an alternative legal remedy to pursue a claim of negligence through the courts. Only the courts can decide whether the Council was negligent. It is therefore reasonable to expect Mrs X to use her legal remedy.
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Hertfordshire County Council (25 007 481)
Statement Upheld Assessment and care plan 18-Aug-2026
Summary: Mr and Mrs X complained about Council failings in respect of direct payments, care assessments and financial assessments. The Council failed to respond to requests for information about direct payments and for new care assessments for several years causing distress and financial hardship. While some action has been taken including a new care assessment and reimbursement of overpaid contributions to Mrs X, there are outstanding issues in respect of Mr X’s holiday pay, hourly pay rate and annual audits. A remedy including payments for backdated pay and distress as well as service improvements is agreed.