Decision search
Your search has 52967 results
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London Borough of Haringey (24 022 973)
Statement Upheld Disabled children 06-Jul-2025
Summary: We uphold this complaint that the Council used another process rather than the statutory procedure for complaints about children’s services to respond to Miss X’s complaint. The Council has agreed to resolve the matter by providing a suitable remedy for the injustice caused to Miss X
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Birmingham City Council (24 023 000)
Statement Closed after initial enquiries Allocations 06-Jul-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. It is reasonable for Miss X to ask for a review of her application priority.
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Shropshire Council (24 023 001)
Statement Closed after initial enquiries Charging 06-Jul-2025
Summary: We will not investigate Miss X’s complaint about the charges invoiced for her grandmother’s care and support. She says the Council has charged for the care that was scheduled, rather than what was actually provided. This is because there is insufficient evidence of fault.
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Sunderland City Council (24 023 205)
Statement Upheld Residential care 06-Jul-2025
Summary: We will not investigate this complaint about short term residential adult social care. The care provider accepted where things went wrong, apologised, and made changes to its service. It is unlikely we would add to that investigation or reach a different outcome. We are satisfied with the actions already taken.
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Kent County Council (24 023 230)
Statement Upheld Charging 06-Jul-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s handling of her brother’s financial assessment. This is because the Council offered to resolve the complaint early by providing a proportionate remedy for the injustice caused.
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Southend-on-Sea City Council (24 023 376)
Statement Closed after initial enquiries Antisocial behaviour 06-Jul-2025
Summary: We will not investigate this complaint about how the Council considered nuisance caused by the complainant’s neighbour. There is not enough evidence of fault to justify our involvement.
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Bedford Borough Council (25 000 120)
Statement Closed after initial enquiries Parking and other penalties 06-Jul-2025
Summary: We will not investigate this complaint about the Council’s decision to install visitors’ parking bays outside Mrs X’s house. There is not enough evidence of fault or significant injustice to warrant an investigation.
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Devon County Council (25 000 123)
Statement Upheld Special educational needs 06-Jul-2025
Summary: We have upheld Ms X’s complaint about delay in the Education, Health and Care needs assessment for her child. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused. We cannot investigate Ms X’s complaint about the Council’s refusal to refund her costs for specialist reports.
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Derbyshire County Council (25 000 154)
Statement Closed after initial enquiries Other 06-Jul-2025
Summary: We cannot investigate this complaint about the cancellation of care shifts by the NHS. This is because the matter complained of is not an administrative function of the Council.
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London Borough of Lewisham (25 000 311)
Statement Closed after initial enquiries Homelessness 06-Jul-2025
Summary: We will use our discretion not to investigate this complaint about temporary accommodation because the complainant could have used her appeal rights.