What do complaints teach us about end of life care?

See our latest report on the lessons that can be learnt from our complaints about end of life care given in care homes and in the home.

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  • Essex County Council (25 025 201)

    Statement Closed after initial enquiries Highway repair and maintenance 28-Jun-2026

    Summary: We will not investigate this complaint about design and safety flaws, relating to a road traffic scheme the Council is responsible for. There is no significant injustice to X.

  • Birmingham City Council (25 025 769)

    Statement Closed after initial enquiries Council tax 28-Jun-2026

    Summary: We will not investigate this complaint about council tax. This is because the complaint is late and there is no good reason for this. And Ms X could have appealed the council tax liability decision to the Valuation Tribunal.

  • Worcestershire County Council (25 025 965)

    Statement Closed after initial enquiries Highway repair and maintenance 28-Jun-2026

    Summary: We will not investigate this complaint that the Council does not maintain a strip of land next to Miss X’s property. The complaint is late and there are no good reasons to investigate the complaint now.

  • North East Lincolnshire Council (25 026 637)

    Statement Closed after initial enquiries Council tax 28-Jun-2026

    Summary: We will not investigate Mr X’s complaint about how the Council handled his council tax account. This is because any injustice Mr X may have suffered is not significant enough to justify our involvement.

  • Thurrock Council (25 026 713)

    Statement Closed after initial enquiries Parking and other penalties 28-Jun-2026

    Summary: We cannot investigate this complaint about a Penalty Charge Notice for an alleged parking or traffic contravention. The complainant has used the statutory representations and appeals procedure. We will not investigate a complaint about the Council’s complaint handling where we are not investigating the substantive matters.

  • Shropshire Council (25 027 330)

    Statement Closed after initial enquiries Refuse and recycling 28-Jun-2026

    Summary: We will not investigate this complaint about the Council’s arrangements for Christmas refuse collections. This is because there is insufficient evidence of fault.

  • London Borough of Hackney (25 029 095)

    Statement Closed after initial enquiries Public transport 28-Jun-2026

    Summary: We will not investigate this complaint about public transport because any injustice is not significant enough to justify our involvement.

  • Buckinghamshire Council (25 029 226)

    Statement Closed after initial enquiries Cemeteries and crematoria 28-Jun-2026

    Summary: We cannot investigate Mrs Z’s complaint about liability for injury sustained in a Council-maintained cemetery. Only a court can determine liability and award compensation.

  • Harlow District Council (25 030 297)

    Statement Closed after initial enquiries Allocations 28-Jun-2026

    Summary: We will not investigate this complaint about the Council's assessment of Miss X's housing application and eligibility to bid for certain properties. There is insufficient evidence of fault in the way the Council applied its housing allocations scheme to warrant an investigation.

  • Oxfordshire County Council (25 030 369)

    Statement Closed after initial enquiries Highway repair and maintenance 28-Jun-2026

    Summary: We will not investigate this complaint about highway maintenance because the courts are better placed to consider the complaint.

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