Decision search
Your search has 53248 results
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Exeter City Council (24 022 541)
Statement Upheld Homelessness 13-Jul-2025
Summary: We will not investigate this complaint about Mr X’s homelessness application. It was reasonable for him to use his statutory right of appeal to the county court about the Council’s decision he was not homeless. The Council has agreed to take suitable action to remedy the injustice we would likely say was caused to Mr X for the parts of his complaint we could investigate.
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London Borough of Merton (24 022 949)
Statement Closed after initial enquiries Special educational needs 13-Jul-2025
Summary: We will not investigate Ms M’s complaint about the education her son B missed because much of it is too old and there is insufficient evidence of fault to justify investigation of more recent events. We cannot investigate Ms M’s complaint once she appealed to the SEND Tribunal.
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London Borough of Bromley (24 019 102)
Statement Upheld Special educational needs 13-Jul-2025
Summary: Ms X complained the Council delayed accepting her son, Mr G’s, Education, Health and Care (EHC) Plan when it was transferred from another Council’s area in July 2022 and failed to provide any educational provision in the Plan. The Council was at fault. It also failed to provide Ms X and Mr G with relevant appeal rights in relation to Mr G’s EHC Plan. The Council will apologise to Mr G and Ms X for the avoidable frustration they were caused, pay Mr G £7,200 for the two years of specialist provision he missed, and take action to improve its service.
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Kent County Council (24 023 248)
Statement Closed after initial enquiries Traffic management 13-Jul-2025
Summary: We will not investigate this complaint about the Council’s decision to close a road and that the Council ignored concerns of residents and other councillors. This is because the complaint is late and there are no good reasons to exercise discretion to consider the late complaint.
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Bournemouth, Christchurch and Poole Council (24 023 296)
Statement Closed after initial enquiries Disabled facilities grants 13-Jul-2025
Summary: We will not investigate Miss X’s complaint about the Council’s decision not to retrospectively fund completed adaptation works her father, Mr X, paid for and arranged privately. This is because there is insufficient evidence of fault by the Council to warrant an investigation.
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Broxbourne Borough Council (25 000 080)
Statement Closed after initial enquiries Planning applications 13-Jul-2025
Summary: We will not investigate this complaint about the Council’s handling of her neighbour’s planning application. This is because there is not enough evidence of fault by the Council affecting its decision.
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Royal Borough of Kensington & Chelsea (24 009 264)
Statement Upheld Homelessness 13-Jul-2025
Summary: Ms X complained the Council provided unsuitable accommodation following a homeless application. We have found the Council failed to advise Ms X of her right to seek a review of the suitability of her temporary accommodation which will have caused her uncertainty. The Council has agreed to apologise and make a symbolic payment.
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Essex County Council (24 009 890)
Statement Upheld Special educational needs 13-Jul-2025
Summary: Miss X complained about a lack of services provided to her daughter, Y, from a local provider, Council and Integrated Care Board. We found fault with the Council which caused Miss X and her daughter frustration and a loss of opportunities. The Council agreed to our recommendations to remedy this situation.
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NHS Mid and South Essex ICB (24 009 890a)
Statement Not upheld Education, health and care plans 13-Jul-2025
Summary: Miss X complained about a lack of services provided to her daughter, Y, from a local provider, Council and Integrated Care Board. We found fault with the Council which caused Miss X and her daughter frustration and a loss of opportunities. The Council agreed to our recommendations to remedy this situation.
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Provide Children & Family Services (24 009 890b)
Statement Not upheld Special educational needs 13-Jul-2025
Summary: Miss X complained about a lack of services provided to her daughter, Y, from a local provider, Council and Integrated Care Board. We found fault with the Council which caused Miss X and her daughter frustration and a loss of opportunities. The Council agreed to our recommendations to remedy this situation.