Decision search
Your search has 59869 results
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West Sussex County Council (25 023 487)
Statement Upheld Special educational needs 28-Jun-2026
Summary: We will not investigate Miss X’s complaint about delays in the Education Health and Care Plan process. This is because the Council has agreed to apologise to Miss X and pay her £200 for the delay. We consider this an appropriate remedy and further investigation is therefore unlikely to achieve anything more.
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Durham County Council (25 023 568)
Statement Closed after initial enquiries Licensing 28-Jun-2026
Summary: We will not investigate this complaint about selective licences because Mr Y could have appealed to the First Tier (Property Chamber) Tribunal and it is reasonable to expect him to have done this.
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London Borough of Croydon (25 023 632)
Statement Closed after initial enquiries Homelessness 28-Jun-2026
Summary: We will not investigate Ms X’s complaint about her housing. It was reasonable for Ms X to use her statutory right to request a review of the suitability of her temporary accommodation, then appeal to the courts. There is insufficient evidence of fault by the Council in how it considered her priority on the housing register. We will not investigate the Council’s complaint handling separately where we are unable to investigate the substantive matters.
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Isle of Wight Council (25 023 853)
Statement Closed after initial enquiries Building control 28-Jun-2026
Summary: We will not investigate this complaint about building control. This is because it is late and there are no good reasons the complainant could not have come to us sooner.
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Warwick District Council (25 023 943)
Statement Upheld Other 28-Jun-2026
Summary: We will not investigate Mr X’s complaint about damage to his property. This is because we are unlikely to add to the Council’s response. It is also reasonable for Mr X to pursue the matter through the courts.
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Lovett Care Limited (25 024 849)
Statement Closed after initial enquiries Charging 28-Jun-2026
Summary: We will not investigate this complaint about how the Care Provider treated Funded Nursing Care in relation to care charges. This is because further investigation is unlikely to find evidence of fault in the Care Providers actions.
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London Borough of Wandsworth (25 024 963)
Statement Upheld Housing benefit and council tax benefit 28-Jun-2026
Summary: We will not investigate this complaint about the Council’s handling in recovering historic housing benefit overpayments. This is because the Council has already provided a proportionate remedy for the injustice caused to Ms Y and has agreed to improving its service for others. It is unlikely an investigation by the Ombudsman would add to the Council’s response, or achieve anything more for Miss Y.
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Essex County Council (25 025 201)
Statement Closed after initial enquiries Highway repair and maintenance 28-Jun-2026
Summary: We will not investigate this complaint about design and safety flaws, relating to a road traffic scheme the Council is responsible for. There is no significant injustice to X.
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Birmingham City Council (25 025 769)
Statement Closed after initial enquiries Council tax 28-Jun-2026
Summary: We will not investigate this complaint about council tax. This is because the complaint is late and there is no good reason for this. And Ms X could have appealed the council tax liability decision to the Valuation Tribunal.
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Worcestershire County Council (25 025 965)
Statement Closed after initial enquiries Highway repair and maintenance 28-Jun-2026
Summary: We will not investigate this complaint that the Council does not maintain a strip of land next to Miss X’s property. The complaint is late and there are no good reasons to investigate the complaint now.