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  • London Borough of Hillingdon (25 017 044)

    Statement Upheld Allocations 28-Jun-2026

    Summary: We have upheld this complaint about the Council’s consideration of Mr X’s request to join the housing register. The Council has agreed to resolve this complaint early by reviewing its decision again, this time making clearer why it has made its decision.

  • Nottingham City Council (25 017 187)

    Statement Closed after initial enquiries Allocations 28-Jun-2026

    Summary: We will not investigate Mr X’s complaint about the Council’s handling of his housing register application because there is insufficient evidence of fault causing sufficient injustice to justify our involvement.

  • Hertsmere Borough Council (25 020 327)

    Statement Closed after initial enquiries Private housing 28-Jun-2026

    Summary: We will not investigate this complaint about the Council’s review of housing conditions, its response to Anti-Social behaviour and its application of its homelessness duties.

  • Durham County Council (25 021 579)

    Statement Closed after initial enquiries Friends and family carers 28-Jun-2026

    Summary: We will not investigate this complaint about the lack of financial support provided by the Council because there is insufficient evidence of fault in the Council’s actions to justify our involvement.

  • London Borough of Newham (25 021 664)

    Statement Closed after initial enquiries Child protection 28-Jun-2026

    Summary: We will not investigate this complaint about the behaviour of a Social Worker. This is because there is a body better placed to consider this complaint.

  • Leeds City Council (25 022 333)

    Statement Closed after initial enquiries Adoption 28-Jun-2026

    Summary: We will not investigate this complaint about the Council’s handling of an adoption process. The complaint is late and there are no good reasons for us to exercise discretion to consider it now.

  • Lancaster City Council (25 022 421)

    Statement Closed after initial enquiries Housing benefit and council tax benefit 28-Jun-2026

    Summary: We will not investigate this complaint about a discretionary housing payment claim. This is because there is not enough evidence of fault by the Council to justify investigation.

  • Warrington Council (25 022 563)

    Statement Upheld School transport 28-Jun-2026

    Summary: We will not investigate this complaint about the suspension of mileage payments to Mr X for home-to-school transport for his children. The remedy the Council has provided for its error means investigation by us would be unlikely to add to the Council’s own investigation or lead to a recommendation of the remedy Mr X is seeking.

  • Essex County Council (25 022 758)

    Statement Closed after initial enquiries Special educational needs 28-Jun-2026

    Summary: We cannot investigate this complaint about special educational provision for the complainant’s child. This is because the complainant has used her right to appeal to the First-tier Tribunal (Special Educational Needs and Disability), and the matters about which she complains are not separable from those which the Tribunal can consider.

  • Kent County Council (25 023 313)

    Statement Closed after initial enquiries Highway repair and maintenance 28-Jun-2026

    Summary: We will not investigate Ms Y’s complaint about the Council’s decision not to install a pedestrian crossing. This is because there is not enough evidence the matters complained about have caused Ms Y significant personal injustice. We are also unlikely to find enough evidence of fault to justify investigating.

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