Decision search
Your search has 59869 results
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Manchester City Council (26 007 635)
Statement Closed after initial enquiries Highway repair and maintenance 29-Jun-2026
Summary: We will not investigate this complaint about the Council’s maintenance of the highway generally, or an associated claim for compensation, because of a poor road surface. This is because X has an alternative legal remedy available to them, to address their complaints. And given only the courts can decide on both aspects, and we cannot in either case, it is reasonable to expect them to use their legal remedy.
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Suffolk County Council (26 007 637)
Statement Closed after initial enquiries Highway repair and maintenance 29-Jun-2026
Summary: We will not investigate this complaint about a claim for damage to X’s motor vehicle. This is because X has an alternative legal remedy, to pursue a claim of negligence through the courts. And given only the courts can decide whether the Council was negligent and we cannot decide this, it is reasonable to expect X to use their legal remedy.
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London Borough of Tower Hamlets (26 007 857)
Statement Closed after initial enquiries Traffic management 29-Jun-2026
Summary: We will not investigate this complaint about the Council’s refusal to issue a partial refund after it cancelled a parking permit. There is insufficient evidence of fault which would warrant an investigation.
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Swindon Borough Council (26 009 149)
Statement Closed after initial enquiries Allocations 29-Jun-2026
Summary: We will not investigate Ms X’s complaint about the Council’s handling of her housing situation because we cannot achieve a worthwhile outcome.
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Plymouth City Council (25 025 211)
Statement Closed after initial enquiries Residential care 29-Jun-2026
Summary: Mrs A complains about the care the Council and the Trust provided to her late mother and father. Most of the events date between 2023 and 2024. We will not investigate these complaints because they are late and it is unlikely we could achieve anything more.
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University Hospitals Plymouth NHS Trust (25 025 211a)
Statement Closed after initial enquiries Hospital acute services 29-Jun-2026
Summary:Mrs A raises complaints against Plymouth City Council (the Council) and University Hospitals Plymouth NHS Trust (the Trust). Livewell Southwest provide the adult social care function on behalf of the Council.
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Livewell Southwest (25 025 211b)
Statement Closed after initial enquiries Other 29-Jun-2026
Summary:Mrs A raises complaints against Plymouth City Council (the Council) and University Hospitals Plymouth NHS Trust (the Trust). Livewell Southwest provide the adult social care function on behalf of the Council.
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Kirklees Metropolitan Borough Council (25 008 198)
Statement Upheld Alternative provision 28-Jun-2026
Summary: Ms F complained about how the Council dealt with her child’s education when she was unable to attend school since 2022. Part of Ms F complaint was late, the Council accepted fault for this period and offered an appropriate remedy. We found some fault by the Council from Autumn 2024 to Summer 2025 for delayed complaints handling, some poor communication, and a failure to properly consider or evidence its decision making for Y’s reduced alternative provision for a school term. The Council will apologise and make payment to acknowledge the injustice this caused.
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West Sussex County Council (25 008 675)
Statement Upheld Special educational needs 28-Jun-2026
Summary: We uphold Mrs X’s complaint, finding the Council delayed in issuing her daughter with an updated Education, Health and Care Plan and in answering her complaint. These faults caused injustice as avoidable distress, time and trouble. The Council has accepted these findings. At the end of this statement, we set out the action it has agreed to take to remedy Mrs X’s injustice.
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South Oxfordshire District Council (25 009 683)
Statement Upheld Homelessness 28-Jun-2026
Summary: Mr X complained about the Council’s actions when he presented to it as homeless. We found fault because the Council should have processed homelessness applications for him but did not. This caused Mr X avoidable distress, frustration and uncertainty. The Council has already apologised to Mr X and made a payment to him to recognise the injustice caused. We are satisfied this was a sufficient personal remedy. The Council has now also agreed to a service improvement recommendation of formally reviewing the errors in Mr X’s case.