Decision search
Your search has 59869 results
-
Liverpool City Council (25 013 578)
Statement Upheld Other 28-Jun-2026
Summary: Mr X complained about the Council’s refusal to progress his complaint to stage two of the statutory children’s complaints procedure and respond to his later complaint about housing. We found the Council to be at fault because it took nine months to acknowledge his later complaint, despite Mr X sending several reminders. This caused Mr X significant frustration and distress. To remedy this injustice, the Council agreed to apologise and make a symbolic payment. We did not find fault with the Council’s initial decision to not proceed with the statutory procedure.
-
Middlesbrough Borough Council (25 013 902)
Statement Upheld Planning applications 28-Jun-2026
Summary: There was fault by the Council. The planning report for a planning application for a petrol filling station failed to record consideration of the noise impact and hours of operation. On the balance of probabilities, this fault has not affected the outcome of the planning application but has caused distress and uncertainty to Mr X. An apology and symbolic payment remedies the injustice caused.
-
Kingston Upon Hull City Council (25 014 618)
Statement Upheld Special educational needs 28-Jun-2026
Summary: Miss X complained the Council failed to secure the special educational provision set out in Section F of her child, Y’s Education, Health and Care Plan or provide a suitable alternative educational placement. We found the Council at fault for failing to maintain oversight of Y’s reduced timetable, failing to ensure and evidence delivery of all Section F provision, and delay in consulting alternative placements once it became clear attendance would not increase as planned. These failings led to missed education and special educational provision, uncertainty about Y’s long-term schooling, and distress. The Council has agreed to apologise, make a payment to Miss X, and share an update on finding a suitable placement.
-
Hinckley & Bosworth Borough Council (25 015 059)
Statement Closed after initial enquiries Homelessness 28-Jun-2026
Summary: We will not investigate Mr X’s complaint about the Council providing homelessness support as a loan because we have previously considered that issue. The new issues complained about have not caused Mr X a sufficient injustice to justify our involvement.
-
Stockport Metropolitan Borough Council (25 015 124)
Statement Not upheld Assessment and care plan 28-Jun-2026
Summary: Mr B complained about the way an NHS Trust and a Council planned his mother’s, Mrs Z’s, discharge from hospital. We have not found fault in the way the organisations considered Mrs Z’s capacity or how they planned where she should be discharged to for further assessments. And we have not found fault in the way the Trust communicated with the placement about the equipment Mrs Z needed, or the way it communicated with the family about when Mrs Z would leave hospital.
-
Stockport NHS Foundation Trust (25 015 124a)
Statement Not upheld Hospital acute services 28-Jun-2026
Summary: Mr B complained about the way an NHS Trust and a Council planned his mother’s, Mrs Z’s, discharge from hospital. We have not found fault in the way the organisations considered Mrs Z’s capacity or how they planned where she should be discharged to for further assessments. And we have not found fault in the way the Trust communicated with the placement about the equipment Mrs Z needed, or the way it communicated with the family about when Mrs Z would leave hospital.
-
Leeds City Council (25 015 150)
Statement Upheld Special educational needs 28-Jun-2026
Summary: Miss X complained about the Council’s actions when her child stopped attending school in January 2025. We have not investigated Miss X’s complaint regarding the Council’s failure to consider its section 19 duties or its failure to secure the special education provision, this is because these matters are premature. We found no fault in the way the Council reached its decision to refuse the elective home education (EHE) request. However, we found fault in delays considering the EHE request, delays and errors in the complaint process, failures to properly oversee and complete the annual review process within statutory timescales, and delays issuing the final amended EHC Plan, which caused Miss X avoidable distress, uncertainty, frustration, time and trouble, and delayed her right of appeal to the Tribunal. We recommend the Council apologises, makes a payment to Miss X, and takes action to improve its services.
-
London Borough of Redbridge (25 015 642)
Statement Upheld Allocations 28-Jun-2026
Summary: We will have upheld Mr X’s complaint about the Council’s assessment of his housing needs. The Council will apologise and carry out a fresh review of his housing application within one month.
-
Solihull Metropolitan Borough Council (25 016 021)
Statement Closed after initial enquiries Charging 28-Jun-2026
Summary: We will not investigate Miss Y's complaint about the Council's charges for her relative, Mr X's, care. There is not enough evidence of fault by the Council to justify us investigating.
-
Stoke-on-Trent City Council (25 016 627)
Statement Closed after initial enquiries Other 28-Jun-2026
Summary: We will not investigate this complaint about the Council’s handling of Mr X’s concerns about his child’s foster care. This is because there is not enough evidence of fault in the Council’s handling to warrant investigation.