Decision search
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West Berkshire Council (24 014 783)
Statement Upheld Direct payments 04-Sep-2025
Summary: Ms K was managing a direct payment for her daughter. She complains the Council failed to ensure her parents, who were carers for her daughter, received redundancy pay. We have upheld the complaint as the Council did not properly keep the direct payments under review. The Council has now agreed to make the redundancy payments, which in our view is a suitable remedy.
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London Borough of Barnet (24 014 907)
Statement Not upheld Homelessness 04-Sep-2025
Summary: Mr B complained about the way the Council had handled his housing case, including failing to offer him suitable long-term accommodation, properly consider the medical needs of the household, Mr B’s caring responsibilities or serious health risks facing the family and failed to properly consider his complaint about these matters. We cannot investigate matters relating to Mr B’s appeal to the County Court and we have not found fault with the remaining issues.
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Birmingham City Council (24 015 498)
Statement Upheld Alternative provision 04-Sep-2025
Summary: The Council was at fault for delay referring Ms X’s child for tuition after they were excluded from school, delay assessing the effectiveness of its home tuition trial, and delay exploring other options to engage the child in education. The Council also responded to Ms X’s complaint late. These faults caused Ms X uncertainty and frustration. The Council will make a payment to Ms X.
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London Borough of Hammersmith & Fulham (24 019 789)
Statement Not upheld Refuse and recycling 04-Sep-2025
Summary: Miss N complains about having received a fixed penalty notice for placing her rubbish out too early. We have ended our investigation as the Council has voided the notice.
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Cannock Chase District Council (24 020 188)
Statement Upheld Other 04-Sep-2025
Summary: X complained about the Council’s decision relating to development on land next to a woodland protected by a Tree Preservation Order. We found fault in the way the Council made its decision. The Council will apologise for the injustice caused to X and for it to review its practices and procedures to avoid the same fault happening again.
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Lancashire County Council (24 021 786)
Statement Upheld Special educational needs 04-Sep-2025
Summary: Mr X complained the Council failed to complete the annual review of his child’s Education, Health and Care Plan and failed to suitably communicate with him. We found fault with the Council failing to complete the annual review process of Mr X’s child’s EHC Plan for 28 months outside the statutory timescales. We also found fault with the Council’s handling of Mr X’s complaint. The Council agreed to apologise to Mr X, pay him £500 for the avoidable inconvenience and frustration he experienced and £1,750 for his child’s uncertainty and potential lost opportunity caused by the Council’s fault.
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North Warwickshire Borough Council (25 000 714)
Statement Closed after initial enquiries Councillor conduct and standards 04-Sep-2025
Summary: We will not investigate this complaint about the Council’s handling of a councillor conduct complaint as the process has now been finalised and the complainant has indicated he is satisfied with the outcome.
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Dover District Council (25 002 004)
Statement Closed after initial enquiries Homelessness 04-Sep-2025
Summary: We will not investigate this complaint about the Council evicting Mr X from interim accommodation and ending the relief duty as Mr X has exercised his right to seek a review of the decision. There is insufficient evidence of fault to justify an investigation into Mr X’s complaint about the Council reporting him to the Police.
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Dudley Metropolitan Borough Council (25 002 608)
Statement Closed after initial enquiries Allocations 04-Sep-2025
Summary: We will not investigate this complaint about housing allocations because there is no worthwhile outcome we can achieve by our investigation.
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Sheffield City Council (24 022 111)
Statement Upheld Building control 04-Sep-2025
Summary: Mrs X complained the Council delayed issuing building control approval. There was delay as it took over seven months for the application to be approved. This delayed Mrs X’s building work and caused frustration. The Council will make a payment to recognise the distress caused.