Decision search
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London Borough of Haringey (25 010 888)
Statement Upheld Refuse and recycling 28-Jun-2026
Summary: Miss X complained the Council wrongly issued her a fixed penalty notice for fly-tipping. Miss X says this caused her avoidable and unnecessary stress. We find no fault with the Council’s decision-making to issue the notice. We do find fault with the Council’s decision not to consider Miss X’s representations after receiving the notice, which caused injustice. The Council has agreed to consider Miss X’s representations and take service improvement action.
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Salford City Council (25 012 070)
Statement Upheld Alternative provision 28-Jun-2026
Summary: The Council was at fault for failing to properly consider whether to implement alternative educational provision when it became aware that Miss X’s child, Y was not attending school. This did not cause an injustice as the Council only became aware of the attendance issues in June 2025 and it would have been unable to arrange any alternative provision prior to the summer holidays.
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Jardine Care Limited (25 012 124)
Statement Upheld Domiciliary care 28-Jun-2026
Summary: We have found fault in the care agency’s actions. There was a lack of transparency and information when the care agency recommended an increase in Miss E’s care plan and there was fault in the care agency’s management of Miss E’s finances. This created uncertainty in how the decisions were made and how Miss E’s money was spent. The Agency has agreed to apologise, pay a financial remedy and carry out service improvements.
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Surrey County Council (25 012 308)
Statement Upheld Assessment and care plan 28-Jun-2026
Summary: On behalf of her son, Z, Miss X complained the Council failed to meet its statutory duty to provide suitable care for Z. We find the Council at fault for a delay in securing suitable care and respite for Z. This caused Z to miss out on eighteen months of care provision and caused distress and frustration for Miss X as she was left to provide the missed care. The Council has agreed to apologise, make symbolic payments to Z and Miss X and assess Z’s respite care needs to remedy the injustice caused.
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Leeds City Council (25 012 628)
Statement Upheld Special educational needs 28-Jun-2026
Summary: Miss F complained the Council delayed issuing her child’s education, health and care plan and failed to make alternative provision for him. The Council has accepted it delayed issuing the plan, which caused uncertainty and distress. It has agreed to make a payment to Miss F to remedy that injustice. The Council did not have a duty to make alternative provision as Miss F’s child was not compulsory school age.
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Birmingham City Council (25 012 782)
Statement Upheld Refuse and recycling 28-Jun-2026
Summary: Ms X complained that although she should receive assisted collections the Council has repeatedly failed to collect her household waste as scheduled. Ms X also complained that when the Council does empty her bin, it does not also take the accumulated side waste and clinical waste and has refused her request for an additional bin. We found the failure to collect Ms X’s waste in line with the assisted collection service is fault, as was the failure to consider her requests for an additional bin. These faults have caused Ms X an injustice.
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Suffolk County Council (25 013 265)
Statement Upheld Alternative provision 28-Jun-2026
Summary: Mrs B complained that the Council had failed to ensure the provision in her daughter, C’s Education, Health and Care Plan was in place and failed to ensure C received a full-time education when she was unable to attend school. Based on current evidence we have found some fault in the actions of the Council. The Council has agreed to apologise to Mrs B and C, make a symbolic payment and review its procedures for the future.
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Slough Borough Council (25 013 467)
Statement Upheld Special educational needs 28-Jun-2026
Summary: Mrs X complained that the Council delayed arranging an annual review for her child, B’s, Education Health and Care Plan. She said it failed to communicate adequately and did not make timely or effective efforts to secure a suitable school placement. We found the Council at fault for delays in the EHC review process. The Council agreed to apologise to Mrs X and make a payment in recognition of B’s loss of education, as well as the uncertainty and frustration caused by the delays and poor communication.
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Essex County Council (25 013 491)
Statement Upheld Special educational needs 28-Jun-2026
Summary: We find the Council was at fault for the delay in issuing a final Education Health and Care (EHC) Plan for Ms X’s son, Y. This caused Ms X distress and delayed her right to appeal. The Council also failed to give Ms X the information she needed to make an informed choice about whether to commission a private educational psychologist assessment for Y’s EHC assessment. This meant Ms X paid for the assessment unnecessarily. The Council’s communication with Ms X was also poor. The Council has agreed to apologise, makes symbolic payments and reimburse the cost of the private report to remedy the injustice caused to Ms X.
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Southend-on-Sea City Council (25 013 540)
Statement Upheld Special educational needs 28-Jun-2026
Summary: Ms Y complains the Council did not take appropriate action when her child, D, stopped attending school. She also complains there was a delay in reviewing and amending D’s Education, Health and Care Plan. In response to our enquiries, the Council has accepted fault and that this caused an injustice to Ms Y and D. It has proposed a remedy which is appropriate. We do not recommend anything further.