Decision search
Your search has 59869 results
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Wokingham Borough Council (25 013 839)
Statement Not upheld Planning applications 25-Jun-2026
Summary: We have ended our investigation into Mr X’s complaint about the Council’s determination of a planning application because further investigation would not lead to a different outcome from that already achieved by the Council’s actions.
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London Borough of Islington (25 013 859)
Statement Upheld Charging 25-Jun-2026
Summary: Mr X complained the Council wrongly stopped Mr Y using a direct payment managed account when his capital increased above £23,250. We upheld the complaint, finding the Council did not properly consider if Mr Y could keep the arrangement and continue using the account paying the full cost for his care. The resulting changes to Mr Y’s care caused distress and potentially increased his costs. We considered these impacts an injustice, and while the Council had provided a partial remedy to the complaint we recommended it take further action. The Council agreed to this and to learn lessons from this complaint as part of a review of its direct payment policy.
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London Borough of Merton (25 014 994)
Statement Closed after initial enquiries Homelessness 25-Jun-2026
Summary: We will not investigate this complaint about the Council’s failure to determine his review of its homelessness decision in 2025. It was reasonable for Mr X to ask his legal representatives to seek a decision by appealing to the County Court under the homelessness legislation.
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London Borough of Haringey (25 015 234)
Statement Closed after initial enquiries Allocations 25-Jun-2026
Summary: We will not investigate this complaint about the Council’s handling of Mrs X’s housing register application and medical priority. There is insufficient evidence of fault which would warrant an investigation. It is unlikely an investigation would result in higher banding priority being awarded.
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London Borough of Hackney (25 017 201)
Statement Closed after initial enquiries Allocations 25-Jun-2026
Summary: We will not investigate Miss X’s complaint about the Council’s assessment of her housing priority. There is not enough evidence of fault to justify an investigation.
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London Borough of Merton (25 018 185)
Statement Upheld Allocations 25-Jun-2026
Summary: We have upheld Miss X’s complaint about the Council’s delay in completing a review of the suitability of her accommodation and in responding to her complaint. The Council has remedied the injustice to Miss X during its complaints process.
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Newcastle upon Tyne City Council (25 018 791)
Statement Closed after initial enquiries Safeguarding 25-Jun-2026
Summary: We will not investigate Miss X’s complaint about how the Council considered safeguarding concerns about her child, shortly before their death. The complaint is late and there are no good reasons for us to exercise discretion to consider it now. In any case, it is unlikely that we could add anything meaningful to the coroner’s court investigation and so there would be no worthwhile outcome achievable by our involvement.
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Horsham District Council (25 019 599)
Statement Closed after initial enquiries Other 25-Jun-2026
Summary: We will not investigate this complaint about the Council’s refusal to allow Mr X to submit a public statement at a cabinet meeting. This is because there is not enough evidence of fault.
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Salford City Council (25 021 486)
Statement Closed after initial enquiries Assessment and care plan 25-Jun-2026
Summary: We will not investigate Mr X’s complaint about how the Council carried out a Care Act Assessment. This is because we cannot add to the Council’s investigation.
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West Northamptonshire Council (25 021 546)
Statement Not upheld Homelessness 25-Jun-2026
Summary: Mr F complained the Council failed to act or offer interim accommodation when he reported domestic abuse and homelessness. We have ended our investigation. This is because it was reasonable for Mr F to ask for a statutory review of the Council’s decision that he was homeless but not in priority need.