Decision search
Your search has 59869 results
-
Nottinghamshire County Council (25 011 901)
Statement Upheld Special educational needs 29-Jun-2026
Summary: Miss J complained the Council failed to secure a place at a special school for her daughter K as required by her Education, Health and Care Plan, left her on a part-time timetable and refused a self-referral for occupational therapy support. We find the Council at fault for failing to secure a special school place, and for the way it made its decisions regarding the part-time timetable and self-referral. This caused injustice of missed special educational provision which the Council has already remedied, and uncertainty for which the Council has agreed to apologise.
-
London Borough of Hillingdon (25 012 672)
Statement Upheld Refuse and recycling 29-Jun-2026
Summary: Mr X says the Council missed recycling collections and failed to deal with fly tipping and overgrown vegetation near his home. He says this blocked access to his home and distressed him. Mr X also says the Council did not properly handle his blue badge application which distressed him. The Council was at fault. The Council delayed dealing with the overgrown vegetation. This frustrated Mr X. The Council has agreed to apologise to Mr X. We have not investigated Mr X’s complaint about his blue badge application because we have investigated this as a separate complaint.
-
Peterborough City Council (25 013 048)
Statement Not upheld Enforcement 29-Jun-2026
Summary: There was no fault in how the Council dealt with unauthorised development and antisocial behaviour at a site close to Mrs X’s family home. I have not investigated how the Council dealt with the original planning application, because permission was granted by the Planning Inspector on appeal.
-
Staffordshire County Council (25 014 073)
Statement Closed after initial enquiries Special educational needs 29-Jun-2026
Summary: We will not investigate this complaint about the Council not dealing with Mrs X’s complaint about delay in issuing an Education Health and Care Plan for her child. Since Mrs X complained to us, the Council has issued a final Plan and paid her £600 for the delay in doing so in accordance with what it agreed in complaint 25 008 964. Investigation would not now achieve any worthwhile purpose.
-
Swindon Borough Council (25 014 325)
Statement Not upheld School transport 29-Jun-2026
Summary: The Council was not at fault in the way it reached its decision not to provide Mrs X’s child, Z, with home to school transport. This is because Z did not meet the eligibility criteria for home to school transport and the Council used its discretionary powers to decide to provide a personal travel budget.
-
Liverpool City Council (25 014 521)
Statement Upheld Allocations 29-Jun-2026
Summary: It is not appropriate to investigate this complaint about the Council’s handling of Miss X’s housing application further. This is because the Council accepted fault and offered a suitable remedy. Further investigation would not be proportionate.
-
East Sussex County Council (25 014 606)
Statement Upheld Charging 29-Jun-2026
Summary: Mrs X complained the Council failed to consider Mrs Y and her son, Mr Z’s, full circumstances properly when considering a request for a discretionary property disregard from Mrs Y’s financial assessment for her residential care charges. The Council was at fault for failing to demonstrate it properly considered Mrs X’s appeal. This caused Mrs Y’s family distress. The Council agreed to reconsider the appeal and give guidance to staff in its Adult Social Care service.
-
Statement Upheld Other 29-Jun-2026
Summary: Ms X complained about how the Council handled her grandchild’s, Y, case under its children services and how it delayed and failed to complete the recommendations made at stage two of its statutory complaints procedure. There was fault by the Council for its delays with completing the stage 2 recommendations and its failure with completing some of the actions. This caused injustice to Y and Ms X. The Council will take action to remedy the injustice caused.
-
Kent County Council (25 014 991)
Statement Not upheld School transport 29-Jun-2026
Summary: Mrs X complained the Council did not provide her son, Y with transport support so that he could get to college. We found no fault in the Council’s decision-making process and do not uphold this complaint.
-
London Borough of Harrow (25 016 807)
Statement Upheld Allocations 29-Jun-2026
Summary: We will not investigate Ms X’s complaint about the Council’s delay in re-assessing her housing register application. The Council apologised and offered to pay her £250 to remedy the uncertainty and avoidable time and trouble caused. Further investigation by us would not lead to a different outcome.