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  • Cheshire East Council (26 004 268)

    Statement Closed after initial enquiries Highway repair and maintenance 14-Jul-2026

    Summary: We will not investigate this complaint about the Council’s response to a complaint about the maintenance of a road because it is reasonable for the complainant to go to court about the substantive matter.

  • Bury Metropolitan Borough Council (26 004 385)

    Statement Closed after initial enquiries Other 14-Jul-2026

    Summary: We will not investigate Mr X’s complaint about a claim for damages made to the Council in 2020. The complaint is late and there are no good grounds to exercise discretion to consider it now.

  • Mount Carmel RC High School (26 004 766)

    Statement Closed after initial enquiries School admissions 14-Jul-2026

    Summary: We will not investigate Ms X’s complaint about the independent appeal panel’s decision not to admit her son to the school because there is not enough evidence of fault to justify an investigation.

  • Northumberland County Council (26 004 929)

    Statement Closed after initial enquiries Highway repair and maintenance 14-Jul-2026

    Summary: We will not investigate this complaint about damage to a car. This is because it is reasonable to expect the complainant to go to court.

  • London Borough of Lambeth (26 005 128)

    Statement Closed after initial enquiries Parking and other penalties 14-Jul-2026

    Summary: We will not investigate Mr X’s complaint about the Council refusing to refund penalty charge notices he had paid. This is because there is not enough evidence of fault to justify an investigation.

  • London Tribunals (26 005 256)

    Statement Closed after initial enquiries Parking and other penalties 14-Jul-2026

    Summary: We cannot investigate Mr X's complaint on behalf of Mr Y about the way London Tribunals handled correspondence and referred a matter to an adjudicator. Mr Y's complaint concerns the actions of a statutory tribunal, which are outside our jurisdiction.

  • Westminster City Council (26 005 348)

    Statement Closed after initial enquiries Parking and other penalties 14-Jul-2026

    Summary: We will not investigate this complaint about the Council’s escalation of penalty charge notices. This is because it would be reasonable for Mr X to apply to the Traffic Enforcement Centre to take the process back to an earlier stage.

  • Norfolk County Council (26 005 418)

    Statement Closed after initial enquiries Highway repair and maintenance 14-Jul-2026

    Summary: We will not investigate this complaint about Mr X’s suffering injuries after falling on an icy pavement. This is because it is reasonable to expect Mr X to take his personal injury claim to court.

  • Cumberland Council (26 005 769)

    Statement Closed after initial enquiries Highway repair and maintenance 14-Jul-2026

    Summary: We will not investigate Mr X’s complaint about damage to his property by the Council’s highways contractors. This is because it would be reasonable to expect Mr X to go to court.

  • GG Total Care Ltd (26 005 859)

    Statement Closed after initial enquiries Other 14-Jul-2026

    Summary: We will not investigate this complaint about an injury the Care Provider caused to Mr X. This is because Mr X has an alternative legal remedy, through the courts, which would achieve the outcome he wants. We cannot say whether the Care Provider was liable for his injury and so it would be reasonable to expect him to use this alternative remedy.

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