Decision search
Your search has 59870 results
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London Borough of Hackney (25 024 520)
Statement Closed after initial enquiries Council tax 14-Jul-2026
Summary: We will not investigate this complaint about council tax enforcement. This is mainly because any injustice is not significant enough to warrant investigation.
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Transport for London (25 024 819)
Statement Closed after initial enquiries Parking and other penalties 14-Jul-2026
Summary: We will not investigate this complaint about the Authority’s enforcement action in relation to 11 Penalty Charge Notices. Investigation would not achieve a different or more meaningful outcome, and the courts are best placed to consider compensation claims.
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Wigan Metropolitan Borough Council (25 025 093)
Statement Upheld Child protection 14-Jul-2026
Summary: We have upheld Ms X’s complaint about delays in the children’s statutory complaints process. The Council agreed to resolve the complaint early by paying Ms X a symbolic remedy to recognise her injustice and complete its investigation. We will not investigate the matter about information in a report used in court proceedings. This is because the law prevents us from investigating complaints about what happened in court.
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Arun District Council (25 025 424)
Statement Closed after initial enquiries Noise 14-Jul-2026
Summary: We will not investigate this complaint about the Council’s investigation of a complaint about possible noise nuisance. There is insufficient evidence of fault which would warrant an investigation.
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Solihull Metropolitan Borough Council (25 025 806)
Statement Closed after initial enquiries Traffic management 14-Jul-2026
Summary: We will not investigate Mr X’s complaint about the Council closing a road crossing. There is insufficient evidence of fault to warrant an investigation.
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Royal Borough of Kensington & Chelsea (25 026 164)
Statement Closed after initial enquiries Parking and other penalties 14-Jul-2026
Summary: We will not investigate this complaint about the location of a parking bay. The complaint is late and there is no good reason to exercise discretion to investigate it now. We are also unlikely to find fault in the Council’s actions.
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London Borough of Bromley (25 026 209)
Statement Upheld Special educational needs 14-Jul-2026
Summary: Mr X complained the Council delayed in securing a school place for his son, Z, when he moved into the area. We find the Council at fault for a delay in securing special educational provision for Z. This caused Mr X distress and frustration and meant Z missed two terms of education. The Council has agreed to apologise, re-offer its initial remedy and make an additional financial payment to remedy the injustice caused.
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Wirral Metropolitan Borough Council (25 026 306)
Statement Closed after initial enquiries Parking and other penalties 14-Jul-2026
Summary: We will not investigate this complaint about the Council failing to properly assess the current usability of Mrs X’s driveway access. This is because there is insufficient evidence of fault by the Council.
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Statement Closed after initial enquiries Highway repair and maintenance 14-Jul-2026
Summary: We will not investigate this complaint about the Council saying it is not responsible for maintaining a hedgerow between the highway and the residential area where the complainant lives. There is insufficient evidence of fault in the way the Council has responded to the complainant’s concerns, and we could not achieve the outcome he is seeking.
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Central Bedfordshire Council (25 026 477)
Statement Closed after initial enquiries Highway repair and maintenance 14-Jul-2026
Summary: We will not investigate this complaint about the Council’s maintenance of highway drains because it is reasonable for the complainant to go to court.