Decision search
Your search has 55054 results
-
East Riding of Yorkshire Council (24 017 988)
Statement Upheld Alternative provision 29-Sep-2025
Summary: Ms X complained the Council did not complete an Education, Health and Care needs assessment for her daughter within statutory timeframes. She also said it did not provide alternative provision to her daughter when she stopped attending school. We did not find the Council at fault for the time taken with the assessment. We found fault for some of its actions and not properly evidencing decisions made on its alternative provision duty, causing some uncertainty. The Council has agreed to apologise and make a symbolic payment to remedy the injustice caused.
-
Southampton City Council (24 018 635)
Statement Closed after initial enquiries Antisocial behaviour 29-Sep-2025
Summary: We will not investigate Mr X’s complaint about how the Council handled his complaints of noise from a neighbouring flat. This is because there is not sufficient evidence of fault by the Council to justify investigation.
-
Hertfordshire County Council (24 018 843)
Statement Upheld Special educational needs 29-Sep-2025
Summary: The Council has acknowledged that it took too long to complete a review of an Education Health and Care Plan for Miss X’s daughter. This caused distress and frustration and meant that the child missed education for four terms. In response to our investigation, the Council has offered Miss X a remedy, and this is appropriate to address the impact on her and her daughter.
-
Wakefield City Council (24 018 872)
Statement Upheld Special educational needs 29-Sep-2025
Summary: Ms X complained the Council failed to provide her child with alternative education when they did not attend school and did not follow statutory timescales following a phase transfer review of her child’s Education, Health and Care (EHC) Plan. I have found no fault in the way the Council decided Ms X’s child was fit to attend school and that alternative education was not required. There was a two-week delay in amending the Plan and incorrect advice about timescales was given. The Council will apologise and make service improvements to prevent a recurrence of this fault.
-
Gloucestershire County Council (24 019 097)
Statement Upheld Charging 29-Sep-2025
Summary: Mrs B complained that the Council failed to properly communicate with her about her mother’s care home fees, delayed issuing an invoice and unreasonably reported her to the Office of the Public Guardian. We find no fault in the way the Council told Mrs B about the amount she would need to pay, or its decision to report its concerns to the Office of the Public Guardian. But it delayed issuing an invoice, which caused Mrs B unnecessary distress. The Council has agreed to apologise to Mrs B and make service improvements.
-
London Borough of Redbridge (24 019 152)
Statement Upheld Charging 29-Sep-2025
Summary: There was fault by the Council because it failed to carry out a review of Mr X’s care needs in good time. This caused uncertainty that the Council fully understood his changing needs. The Council has a new policy to deal with people who are awaiting care need reviews, but it should also apologise to Mr X and his daughter who acts on his behalf, and make a symbolic payment to them both. There was no fault in how the Council handled the care charges. I have not investigated the other complaints brought on his behalf because these were not made to us on time.
-
Leeds City Council (24 019 392)
Statement Upheld Assessment and care plan 29-Sep-2025
Summary: Mrs Y complained the Council wrongly assessed Mr X’s care needs and did not pay for his care. She says this caused her unnecessary distress and financial strain. We find the Council at fault which caused Mrs Y limited injustice. We find the action taken by the Council has remedied the injustice caused.
-
Essex County Council (24 019 531)
Statement Upheld Special educational needs 29-Sep-2025
Summary: Mrs X complained about the Council’s delays in completing her daughter’s (Y) Education Health and Care needs assessment and in issuing her final Educational Health and Care Plan. We found fault in the Council’s failure to comply with the statutory timescales. The Council’s fault caused injustice to Y and Mrs X. The Council has agreed to apologise and make a symbolic payment.
-
London Borough of Newham (24 019 767)
Statement Upheld Special educational needs 29-Sep-2025
Summary: The Council failed to provide Mrs X’s child, Y, with specialist provision from their Education, Health and Care (EHC) Plan. The Council has agreed to apologise to Mrs X for the distress and frustration the matter caused her and make her a symbolic payment for the specialist provision Y did not receive.
-
West Northamptonshire Council (24 020 329)
Statement Upheld Special educational needs 29-Sep-2025
Summary: Mrs X complained about delays in issuing a final Education, Health and Care Plan for Y, delays in securing educational provision for Y, and delays in reimbursing her for the costs of therapies she funded herself. We find the Council at fault, causing frustration and uncertainty for Mrs X. The Council has agreed to apologise and make a payment to recognise the injustice.