Decision search
Your search has 59870 results
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London Borough of Croydon (25 016 605)
Statement Upheld Noise 13-Jul-2026
Summary: Miss X complained about the Council's handling of her reports of noise nuisance from a neighbouring business since 2024. We found the Council failed to take reasonable steps to investigate whether the reported noise amounted to a statutory nuisance, did not follow its own noise nuisance procedure, failed to reach a decision on whether a statutory nuisance existed, and communicated poorly with Miss X, including in its complaint handling. These faults caused Miss X avoidable distress, uncertainty, frustration, and time and trouble pursuing the matter. The Council has agreed to apologise, make a financial payment to Miss X, complete its investigation, and take action to improve its handling of future noise nuisance complaints.
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Staffordshire County Council (25 016 799)
Statement Closed after initial enquiries Highway repair and maintenance 13-Jul-2026
Summary: We will not investigate this complaint about the impact of a road closure on Miss X’s business. This is because we cannot achieve the outcome Miss X is seeking and she can take the matter to court.
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London Borough of Tower Hamlets (25 017 561)
Statement Closed after initial enquiries Allocations 13-Jul-2026
Summary: We will not investigate Mr X complaint about the Council’s assessment of his housing application on the grounds of ill health because there is insufficient evidence of fault in its decision-making to justify our involvement.
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London Borough of Redbridge (25 018 233)
Statement Closed after initial enquiries Homelessness 13-Jul-2026
Summary: We will not investigate Mr Y’s complaint about the Council’s handling of his homelessness application. There is insufficient evidence of fault in its decision-making and there is insufficient evidence to justify our involvement.
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London Borough of Southwark (25 018 303)
Statement Upheld Homelessness 13-Jul-2026
Summary: We will not investigate Miss X complaint about the Council’s response to a leak in her temporary accommodation. The Council have provided a suitable remedy.
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Gateshead Metropolitan Borough Council (24 022 272)
Statement Upheld Assessment and care plan 13-Jul-2026
Summary: Y complained about various aspects of the Council’s involvement with his care and support. We found there was some fault with the Council’s communication with Y. We also found a care provider failed to keep appropriate records. There was also a failure to properly consider and explain its position regarding reasonable adjustments Y requested about document formats. We did not find fault with how the Council or a care provider addressed safeguarding issues or involved Y in care assessments. We recommended an apology and actions to put things right.
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Gateshead Metropolitan Borough Council (24 022 319)
Statement Upheld Domiciliary care 13-Jul-2026
Summary: Miss X complained about how the Council supported her as her son’s carer and how the Council and a care provider dealt with safeguarding matters. We found there was no fault in the way safeguarding matters were handled. However, we found delay in assessing Miss X’s needs as a carer, mishandling of her complaint and a need for improved record keeping by a care provider. We recommended an apology and actions to put things right.
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London Borough of Haringey (25 001 875)
Statement Upheld Alternative provision 13-Jul-2026
Summary: Mrs X complained the Council failed to secure suitable educational provision for her son, Y. We found the Council at fault for failing to secure suitable education for a significant period after becoming aware he was no longer receiving home education. There were also delays in securing special educational provision, poor communication, and delays in responding to Mrs X's complaint. This caused Y to miss a significant amount of education, and caused Mrs X avoidable distress, frustration and uncertainty. The Council will apologise, make a symbolic payment, and remind staff of its duties to secure suitable education for children not attending school.
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Staffordshire County Council (25 005 016)
Statement Upheld Special educational needs 13-Jul-2026
Summary: Mrs X on behalf of Mx Y complained the Council failed to provide the provision in Mx Y’s, Education, Health and Care (EHC) Plan following a Tribunal order. The Council was a fault for a delay totalling three terms in securing the required provision, requiring Mrs X to administer a personal budget to arrange the required provision and delaying an annual review. The Council agreed to apologise and makes a payment to recognise the injustice caused to Mx Y and Mrs X. It has also agreed to makes changes to its service to prevent the same fault from happening.
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St Albans City Council (25 006 974)
Statement Upheld Homelessness 13-Jul-2026
Summary: There was fault by the Council. It failed to tell Mr X that he had the right to ask the Council to review its decision that he was not homeless or threatened with homelessness. This meant that Mr X lost his legal right to ask for a review. The Council will apologise to Mr X and reinstate his review rights. The Council will also remind staff that where the Council has reason to believe a person is threatened with homelessness, it has a duty to make enquiries, and it needs to issue a full decision letter including details of the applicant’s review rights.