Decision search
Your search has 59870 results
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West Northamptonshire Council (26 009 561)
Statement Closed after initial enquiries Other 14-Jul-2026
Summary: We will not investigate this complaint about the Council’s street cleaning services. Any injustice is not significant enough to justify our involvement.
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Sefton Metropolitan Borough Council (26 009 571)
Statement Closed after initial enquiries Highway repair and maintenance 14-Jul-2026
Summary: We cannot investigate this complaint about a road defect caused by a displaced manhole cover. This is because the manhole cover is not owned by the Council, and the law does not allow us to consider complaints about matters where the Council has no responsibility.
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North Yorkshire Council (26 009 587)
Statement Closed after initial enquiries Planning applications 14-Jul-2026
Summary: We will not investigate this complaint about how the Council handled his planning application. Mr X has an alternative remedy available to him via appeal to the Planning Inspectorate, and it is reasonable to expect him to use it.
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Cumberland Council (26 009 635)
Statement Closed after initial enquiries Refuse and recycling 14-Jul-2026
Summary: We will not investigate Mr C’s complaint about a missed garden waste collection. This is because Mr C has not suffered a serious or significant injustice which would justify an investigation.
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South Gloucestershire Council (26 009 802)
Statement Closed after initial enquiries Highway repair and maintenance 14-Jul-2026
Summary: We will not investigate Mrs X’s complaint about the Council’s maintenance of a road because it is reasonable for the complainant to go to court.
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London Borough of Hackney (25 009 276)
Statement Upheld Homelessness 13-Jul-2026
Summary: Ms X complained about the Council’s failure to provide her with suitable housing and its mismanagement of the financial support for her housing. She also said the Council’s communication with her was unsatisfactory and the Council failed to apply reasonable adjustments when communicating with her. We found fault with the Council’s failure to find suitable accommodation for Ms X for many months. This fault caused her injustice. The Council has agreed to make a payment to Ms X.
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London Borough of Sutton (25 011 791)
Statement Upheld Homelessness 13-Jul-2026
Summary: Miss X complained about the way the Council dealt with her housing. The Council was at fault for delaying in deciding the main housing duty, communicating poorly about her rent and service charge and failing to provide individual support to Miss X. This caused Miss X frustration and uncertainty and delayed her right to a statutory review. The Council has agreed to apologise and make a payment to recognise the injustice caused. It should also correct any errors on her rent account.
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Bristol City Council (25 012 005)
Statement Not upheld Building control 13-Jul-2026
Summary: Mr X complained the Council failed to properly respond to his reports of breaches of building control, causing him to lose confidence in the system. We find no fault with the process the Council followed.
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Birmingham City Council (25 013 846)
Statement Upheld Special educational needs 13-Jul-2026
Summary: The Council was at fault for issuing Ms Z’s amended final Education, Health and Care (EHC) Plan in November 2025 without carrying out an annual review and failed to communicate properly with Mrs X between May and August 2025. The Council agreed to apologise and make a payment to Mrs X and Ms Z to acknowledge the uncertainty and frustration it caused. It also agreed to carry out service improvements.
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City of Doncaster Council (25 016 604)
Statement Closed after initial enquiries Assessment and care plan 13-Jul-2026
Summary: We will not investigate Mr Y’s complaint about the Council’s decision to consider gifts he made as a deprivation of assets when assessing his contributions to care costs. There is not enough evidence of fault in how the Council reached its decision.