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First Option Healthcare (23 011 903c)
Statement Upheld Disabled children 29-Sep-2025
Summary: Mrs X complained about Milton Keynes Council, Milton Keynes Integrated Care Board and First Option Healthcare in relation to the care of her son, Y. She has said the faults in care led to distress for her and her family. We found fault with Milton Keynes Council, Milton Keynes Integrated Care Board and First Option Healthcare, leading to distress and risk of harm which Mrs X has described. We have made recommendations which the organisations have agreed to carry out to address this injustice.
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First Option Healthcare (23 011 903d)
Statement Upheld Disabled children 29-Sep-2025
Summary: Mrs X complained about Milton Keynes Council, Milton Keynes Integrated Care Board and First Option Healthcare in relation to the care of her son, Y. She has said the faults in care led to distress for her and her family. We found fault with Milton Keynes Council, Milton Keynes Integrated Care Board and First Option Healthcare, leading to distress and risk of harm which Mrs X has described. We have made recommendations which the organisations have agreed to carry out to address this injustice.
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Oxfordshire County Council (25 008 345)
Statement Closed after initial enquiries Other 29-Sep-2025
Summary: We will not investigate this complaint about how the Council handled Mr X’s earlier complaints relating to his contact with a family support service. That is because it is a late complaint and there are no good reasons why it could not have been made sooner.
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London Borough of Hammersmith & Fulham (25 008 762)
Statement Closed after initial enquiries Highway repair and maintenance 29-Sep-2025
Summary: We will not investigate this complaint about the Council not repairing a streetlight on his road. This is because the matter has not caused Mr X significant injustice and it is unlikely investigation would achieve any worthwhile outcome for Mr X.
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London Borough of Lewisham (25 010 749)
Statement Upheld Special educational needs 29-Sep-2025
Summary: The Ombudsman carried out several investigations about delay in the Council carrying out Education, Health and Care (EHC) Plan annual reviews for children in its area. We asked the Council questions about the widespread impact of delay. The Council was at fault. It delayed carrying out a significant number of EHC Plan annual reviews for children in its area in 2024. The action proposed by the Council to address the issue is a suitable remedy for the injustice caused.
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Transport for London (25 010 819)
Statement Closed after initial enquiries Trees 29-Sep-2025
Summary: We will not investigate this complaint about a damage claim as it reasonable to expect Mrs X to take court action for the compensation she seeks.
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London Borough of Redbridge (24 015 484)
Statement Upheld Enforcement 28-Sep-2025
Summary: Ms F complained on behalf of her mother that the Council failed to deal with possible breaches of planning control and building regulations by her neighbour. We found the Council failed to keep Ms F updated, causing her frustration. The Council has agreed to apologise for this. There was no fault in the way the Council decided there was no breach of planning control or in the actions it took in relation to a building control breach. There was delay and poor record keeping but this did not cause injustice to Ms F or her mother.
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London Borough of Waltham Forest (24 016 161)
Statement Upheld Special educational needs 28-Sep-2025
Summary: Mr A complained on behalf of Mr B about the Council’s decision to cease Mr B’s Education, Health and Care Plan in 2020 and failure to support him to get back into education since then. We found the Council was at fault for the delay in the Education, Health and Care Needs Assessment process from March 2024 and records keeping around its decision for additional funding for Mr B’s social care support. The Council agreed to our recommendations on what to do to remedy the injustice its faults caused to Mr B.
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London Borough of Redbridge (24 017 739)
Statement Upheld Disabled facilities grants 28-Sep-2025
Summary: Mrs Y complains about delays in the Disabled Facilities Grant (DFG) process which she says have caused significant distress. We find delay in the processing of Mrs Y’s DFG which the Council will acknowledge with an apology and a symbolic payment of £500. The Council will also progress Mrs Y’s DFG referral without further delay and create an action plan to help reduce delays in DFG processing.
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Cheshire East Council (24 017 816)
Statement Upheld Charging 28-Sep-2025
Summary: Mr X complained the Council incorrectly assessed his mother’s disability related expenditure when reviewing her financial assessment linked to care costs. We found fault because the Council applied a blanket approach to the disability related costs it would write off which it should not have done. To remedy the injustice caused, the Council has agreed to apologise to Mr X and his mother, review her financial assessment, update its charging policy and guidance and share this with relevant staff.