Decision search
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East Staffordshire Borough Council (26 009 910)
Statement Closed after initial enquiries Private housing 16-Jul-2026
Summary: We will not investigate Mrs X’s complaint about advice the Council gave to her tenants during an eviction. It would be reasonable for Mrs X to seek a remedy in court.
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Essex County Council (26 009 931)
Statement Closed after initial enquiries Refuse and recycling 16-Jul-2026
Summary: We will not investigate this complaint about the Council’s decision not to put alerts on its website when bin capacity is reached at its recycling centres. Any injustice Mr X has experienced is not significant enough to justify an investigation.
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Royal Borough of Windsor and Maidenhead Council (26 010 019)
Statement Closed after initial enquiries Child protection 16-Jul-2026
Summary: We will not investigate this complaint about the Council’s decisions relating to X’s business. X has an alternative legal remedy to pursue a claim through the courts. It is reasonable to expect X to use this remedy to achieve what they are looking for.
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Salford City Council (26 010 170)
Statement Upheld Parking and other penalties 16-Jul-2026
Summary: We will not investigate Miss X’s complaint about how the Council handled two penalty charge notices she received. The Council has already provided a suitable remedy and so further investigation would achieve nothing more.
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East Cambridgeshire District Council (26 010 300)
Statement Closed after initial enquiries Refuse and recycling 16-Jul-2026
Summary: We will not investigate Mr C’s complaint about the Council’s response to his complaint about waste collection changes. This is because Mr C may put in a Freedom of Information request for the information he seeks, and if needed, complain to the Information Commissioner.
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Birmingham City Council (26 003 367)
Statement Closed after initial enquiries Highway repair and maintenance 16-Jul-2026
Summary: We will not investigate this complaint about the Council’s maintenance of the highway. This is because it is reasonable for Mr X to take the Council to court.
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Bath and North East Somerset Council (25 011 353)
Statement Not upheld Direct payments 16-Jul-2026
Summary: Mrs D complains about the Council’s refusal to pay her to manager her daughter’s direct payment account and for not carrying out a joint care and carer’s assessment. We do not uphold the complaint as the Council provided cogent reasons why it would not be appropriate for Mrs D to effectively pay herself, when other options are available.
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Statement Upheld Other 15-Jul-2026
Summary: Mr X complained the Council failed to properly oversee a nursery's charging arrangements for funded early education. The investigation found the Council failed to properly assess the nursery's charging arrangements once concerns were raised. This caused avoidable financial loss, distress, uncertainty, and time and trouble. The Council agreed recommended actions to remedy the injustice caused.
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Newcastle-under-Lyme Borough Council (25 015 065)
Statement Closed after initial enquiries Antisocial behaviour 15-Jul-2026
Summary: We will not investigate Mr X’s complaint about how the Council handled his reports of antisocial behaviour. This is because there is insufficient evidence of fault by the Council to warrant further investigation. Events before October 2024 are late and there is not a good reason for the delay in Mr X bringing them to the Ombudsman.
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London Borough of Southwark (25 015 163)
Statement Upheld Allocations 15-Jul-2026
Summary: Mr X complained the Council failed to complete its assessment of medical evidence he provided in support of his housing register application within its published timeframe and did not award his application the correct priority banding. We found fault by the Council on both matters. The Council agreed to apologise to Mr X, make him a symbolic payment and check its records to see if he would have been made an offer of suitable accommodation if the delay had not occurred.