Decision search
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Statement Upheld Disabled children 22-Jan-2025
Summary: The Council failed to consider a Tribunal recommendation about social care provision within the required timescale; failed to put care support in place; delayed investigating the complaint, and when it did investigate, failed to consider a financial remedy for missed provision. As a result, Ms X and her family went without support and were caused unnecessary time and trouble. The Council will apologise, make a symbolic payment for missed provision and distress, and carry out service improvements. The complaint is upheld.
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London Borough of Wandsworth (24 009 887)
Statement Closed after initial enquiries Planning applications 22-Jan-2025
Summary: We will not investigate this complaint about the way the Council determined a planning application. There is not enough evidence of fault in the way the application was assessed.
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Statement Closed after initial enquiries Assessment and care plan 22-Jan-2025
Summary: We will not investigate Miss X’s complaint about the decision to detain her under the Mental Health Act, or about how staff entered her home and transported her to hospital. This is because it would have been reasonable for Miss X to appeal to the mental health tribunal about the decision, and because we are unlikely to add to the responses she has already received from the Council.
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Kent & Medway NHS & Social Care Partnership Trust (24 010 714a)
Statement Closed after initial enquiries Mental health services 22-Jan-2025
Summary: We will not investigate Miss X’s complaint about the decision to detain her under the Mental Health Act, or about how staff entered her home and transported her to hospital. This is because it would have been reasonable for Miss X to appeal to the mental health tribunal about the decision, and because we are unlikely to add to the responses she has already received from the Council.
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NHS South West London ICB (24 010 714b)
Statement Closed after initial enquiries Mental health services 22-Jan-2025
Summary: We will not investigate Miss X’s complaint about the decision to detain her under the Mental Health Act, or about how staff entered her home and transported her to hospital. This is because it would have been reasonable for Miss X to appeal to the mental health tribunal about the decision, and because we are unlikely to add to the responses she has already received from the Council.
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Hampshire County Council (24 012 597)
Statement Closed after initial enquiries Charging 22-Jan-2025
Summary: We will not investigate this complaint about financial assessment for contribution to adult social care fees. The Council has followed the rules and so there is not enough evidence of fault.
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London Borough of Croydon (24 012 768)
Statement Closed after initial enquiries Charging 22-Jan-2025
Summary: We will not investigate Mrs Y’s complaint about how the Council handled her mother’s, Ms X’s care after her hospital discharge or that the Council accused her of asset deprivation. This is because there is not enough evidence of fault to justify investigating.
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Essex County Council (24 012 820)
Statement Upheld Special educational needs 22-Jan-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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Manchester City Council (24 012 861)
Statement Closed after initial enquiries Allocations 22-Jan-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
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Hartlepool Borough Council (24 012 969)
Statement Closed after initial enquiries Child protection 22-Jan-2025
Summary: We will not investigate Mr X’s complaint the Council did not include his views in a Children’s Social Care assessment. We could not add to the Council’s investigation.