Decision search
Your search has 60109 results
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London Borough of Richmond upon Thames (26 004 525)
Statement Closed after initial enquiries Other 16-Jul-2026
Summary: We will not investigate Mr X’s complaint about the Council not treating footways during snow and ice weather conditions, in line with its Winter Service Plan. This is because it is unlikely we would find fault with the Council.
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London Borough of Havering (26 005 184)
Statement Closed after initial enquiries Parking and other penalties 16-Jul-2026
Summary: We will not investigate this complaint about the Councils handling of a penalty charge notice it issued to Mr X. This is because there is not enough evidence of fault by the Council affecting Mr X’s right of appeal against the penalty charge notice and it is unlikely investigation would achieve any worthwhile outcome for Mr X.
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Southend-on-Sea City Council (26 005 636)
Statement Closed after initial enquiries Other 16-Jul-2026
Summary: We will not investigate Mrs X's complaint about how the Council dealt with her information requests. We cannot decide what information a council should release or whether information has been correctly withheld or redacted. The Information Commissioner is best placed to consider these matters.
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Surrey County Council (26 005 656)
Statement Closed after initial enquiries Other 16-Jul-2026
Summary: We will not investigate Ms X's complaint about how the Council dealt with an alleged data breach. The Information Commissioner's Office is best placed to consider such matters.
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Canterbury City Council (26 006 284)
Statement Closed after initial enquiries Parking and other penalties 16-Jul-2026
Summary: We will not investigate Mr X’s complaint about the enforcement of multiple Penalty Charge Notices for alleged parking or traffic contraventions. It was reasonable to expect Mr X to use his appeal rights. We will also not investigate Mr X’s complaints that the Council failed to take account of its duties under the Equality Act. This is because there is not enough evidence of fault to justify an investigation.
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Nottingham City Council (26 006 343)
Statement Upheld Parking and other penalties 16-Jul-2026
Summary: We will not investigate Mr X’s complaint about the Council’s refusal to reinstate a payment plan. The Council has already remedied any injustice Mr X experienced. Any outstanding injustice is not significant enough to warrant an investigation.
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London Borough of Hackney (26 006 676)
Statement Upheld Parking and other penalties 16-Jul-2026
Summary: We will not investigate Miss X’s complaint about actions taken by an Enforcement Agency on behalf of the Council when it removed and sold her vehicle. Either there is not enough evidence of fault to warrant an investigation or we could not add to the previous investigation by the organisation.
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London Borough of Bromley (26 006 733)
Statement Closed after initial enquiries Parking and other penalties 16-Jul-2026
Summary: We will not investigate this complaint about a Penalty Charge Notice for an alleged parking or traffic contravention. It would have been reasonable to expect the] complainant to use the statutory representations and appeals procedure.
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West Sussex County Council (26 006 810)
Statement Upheld Other 16-Jul-2026
Summary: We will not investigate this complaint about the Council’s actions relating to special guardians and kinship care support. The Council has already investigated the complaint under the three-stage Children Act 1989 complaint procedure. We could not add to the investigation the Council has already carried out and further investigation would not lead to a different outcome.
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Kent County Council (26 007 037)
Statement Closed after initial enquiries Parking and other penalties 16-Jul-2026
Summary: We will not investigate the Council’s handling of Miss X’s complaint about inadequate road signs leading to the issue of a penalty charge notice. This is because the injustice she claims stems from the penalty charge notice itself and if Miss X disputed this it would have been reasonable for her to appeal. The complaints handling issue itself did not cause Miss X significant enough to warrant further investigation.