Decision search
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Statement Closed after initial enquiries Charging 16-Jul-2026
Summary: We cannot investigate this complaint about the Council’s adult social care financial assessment, charging decision, and its decision to take legal action against Mr X. The law prevents us from investigating complaints about the start of court action or what happened in court.
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Broxbourne Borough Council (26 009 219)
Statement Closed after initial enquiries Other 16-Jul-2026
Summary: We cannot investigate this complaint about the Council’s budget management and governance of the wider area’s Police and Crime Panel. The law prevents us from investigating complaints about the start of court action or what happens in court.
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North Northamptonshire Council (26 009 278)
Statement Closed after initial enquiries Council tax 16-Jul-2026
Summary: We cannot investigate this complaint about council tax liability. This is because we cannot consider a complaint where court proceedings had started relating to the matter.
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London Borough of Bromley (26 009 771)
Statement Closed after initial enquiries Other 16-Jul-2026
Summary: We will not investigate this complaint about how the Council dealt with a subject access request. This is because the Information Commissioner is better placed to deal with the complaint.
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Statement Closed after initial enquiries Child protection 16-Jul-2026
Summary: We will not investigate this complaint about the conduct of a social worker. Social Work England is better placed to decide if a social worker is meeting their professional standards. For the remainder, the Information Commissioner is better placed to decide complaints about data protection.
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Hertfordshire County Council (26 009 862)
Statement Closed after initial enquiries Looked after children 16-Jul-2026
Summary: We will not investigate this complaint about the Council’s refusal to investigate Miss X’s concerns, about how it dealt with her as a Looked after Child. The complaint relates to matters which happened over 12 months ago, and it is unlikely we would find fault in the Council’s decision, not to consider it. Nor will we consider it either, because it is a late complaint and I have not seen any good reasons why a complaint could not have been made to us sooner.
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Northumberland County Council (26 009 888)
Statement Closed after initial enquiries Planning applications 16-Jul-2026
Summary: We will not investigate Mr X’s complaint about how the Council handled a planning application and his reports of planning breaches. The complaint is late and there are no good reasons for us to exercise discretion to consider it now.
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Norwich City Council (26 009 890)
Statement Closed after initial enquiries Council tax 16-Jul-2026
Summary: We cannot investigate this complaint about the Council’s actions relating to X’s benefits payments or council tax. The Council has started court proceedings to recover overdue council tax, and the law does not allow us to investigate. Nor can we investigate the decisions the Council took in relation to X’s housing benefit or council tax reduction. This is because X has already used their appeal rights to challenge these decisions. Finally, we will not investigate any fault in how the Council processed X’s benefit claims. The Council has already remedied X’s injustice.
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Cheshire East Council (26 009 905)
Statement Closed after initial enquiries Highway repair and maintenance 16-Jul-2026
Summary: We will not investigate this complaint about a claim for damage to Mr X’s motor vehicle. Mr X has an alternative legal remedy, to pursue a claim of negligence through the courts.
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Manchester City Council (26 009 909)
Statement Closed after initial enquiries Parking and other penalties 16-Jul-2026
Summary: We will not investigate this complaint about a Penalty Charge Notice for an alleged parking contravention. It would be reasonable to expect the complainant to have used the statutory representations and appeals procedure.