Decision search
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Worcestershire County Council (25 002 610)
Statement Upheld Special educational needs 15-Jul-2026
Summary: The Council was at fault for repeatedly failing to pay Ms X’s daughter’s direct payment invoices on time throughout the 2024/25 academic year. This caused Ms X distress, inconvenience and financial pressures, for which the Council has already provided a suitable remedy. It would not be proportionate to recommend any further action.
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London Borough of Newham (25 008 569)
Statement Upheld Special educational needs 15-Jul-2026
Summary: The Council failed to provide agreed educational catch-up provision for Ms X’s child, Y and significantly delayed responding to her complaints. There was no fault in the Council’s handling of Ms X’s transport appeals. We have not investigated other parts of Ms X’s complaint as they are late. The Council has agreed to apologise for the uncertainty, distress and frustration caused and complete the process relating to Ms X’s complaint. It has also agreed to service improvements to prevent recurrence.
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Derbyshire County Council (25 011 131)
Statement Upheld Special educational needs 15-Jul-2026
Summary: The Council failed to ensure Mrs X’s child, Y, received the specialist provision in their Education, Health and Care (EHC) Plan after they stopped attending school. It also failed to properly consider whether it owed Y a section 19 duty. The Council was at fault for the delay in carrying out an annual review of Y’s EHC Plan and for missing the phase transfer deadline. The Council has apologised and paid Miss X £3880 to remedy the injustice caused. We are satisfied with the Council’s actions.
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Bournemouth, Christchurch and Poole Council (25 013 205)
Statement Upheld Special educational needs 15-Jul-2026
Summary: The Council was at fault for delay issuing Mrs X’s child B’s Education, Health and Care plan and Personal Budget, for failing to provide B’s special educational provision, and for communicating poorly with Mrs X. This caused Mrs X distress, frustration, and uncertainty, and meant B missed some education. We find the Council has offered a suitable remedy for the injustice caused.
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East Devon District Council (25 013 243)
Statement Not upheld Enforcement 15-Jul-2026
Summary: The Council was not at fault for its planning enforcement action about a raceway near Mr X’s home. The Council was entitled to make the decisions it did, and it made its decisions without fault. So, we cannot challenge the outcome.
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London Borough of Camden (25 013 286)
Statement Closed after initial enquiries Antisocial behaviour 15-Jul-2026
Summary: We will not investigate this complaint about how the Council responded to reports of anti-social behaviour. There is not enough evidence of fault to justify investigating.
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London Borough of Bromley (25 023 032)
Statement Closed after initial enquiries Child protection 15-Jul-2026
Summary: We will not investigate this complaint about the category of harm Miss Y’s children were recorded suffering from, or at risk of suffering from, during a child protection conference. This is because there is insufficient evidence of fault in the Council’s actions to justify our involvement.
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Sunderland City Council (25 023 183)
Statement Closed after initial enquiries Assessment and care plan 15-Jul-2026
Summary: We will not investigate Miss X’s complaint the Council did not fully consider her eligible care needs. There is insufficient evidence of fault to warrant an investigation.
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Salford City Council (25 023 188)
Statement Closed after initial enquiries Council tax 15-Jul-2026
Summary: We will not investigate this complaint about the Council’s decision to hold Mr X liable for council tax arrears. This is because he has used his right of appeal at Valuation Tribunal. In addition, we will not investigate Mr X’s complaint about contact made with Mr X or its failure to respond to his complaint. This is because there is insufficient injustice to warrant investigation.
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Devon County Council (25 023 220)
Statement Closed after initial enquiries Charging 15-Jul-2026
Summary: We will not investigate Mrs X’s complaint that the Council wrongly refused to classify the costs of some of her daughter’s social activities, food and petrol as disability related expenditure. There is not enough evidence of fault to justify an investigation.