Decision search
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Statement Upheld Disabled children 15-Jul-2026
Summary: The Council failed to consider Ms X’s complaint through the correct statutory complaint procedure. This delayed the Council’s consideration of Ms X’s complaint, causing her uncertainty and frustration. The Council should apologise, consider Ms X's complaint through the correct procedure and make a payment to Ms X.
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Statement Upheld Special educational needs 15-Jul-2026
Summary: The Council was at fault for failing to provide Mrs X’s child B with alternative educational provision, for delay in its search for a suitable school place for B, and for its poor communication with Mrs X. This meant B missed out on a year of educational provision, and it caused Mrs X distress, frustration, and uncertainty. The Council has agreed to apologise and make a payment to remedy the injustice.
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Wirral Metropolitan Borough Council (25 015 517)
Statement Closed after initial enquiries Friends and family carers 15-Jul-2026
Summary: We will not investigate this complaint about the ending of a kinship care arrangement because there is nothing we could add to the Council’s response, our investigation would not change the outcome and there is, therefore, no worthwhile outcome achievable for us.
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Devon County Council (25 015 581)
Statement Not upheld Other 15-Jul-2026
Summary: Mrs B complained that the Council, in respect of a sign adjacent to her property, did not properly consider all the impacts of the sign when it decided not to use a discretionary power to remove it. We have not found fault.
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Statement Upheld Disabled children 15-Jul-2026
Summary: The Council investigated Ms X’s complaint about her child, Y’s, social care through the children’s statutory complaint procedure. In its complaint response, the Council accepted it delayed assessing Y and providing them with social care provision, which was fault. The Council has apologised. It has agreed to make a payment to Ms X to recognise the impact of its failings.
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London Borough of Islington (25 016 860)
Statement Not upheld Special educational needs 15-Jul-2026
Summary: Miss X complained her child was wrongly removed from the school roll. We have not investigated the decision to remove the child as this is out of our jurisdiction. We find no fault with the Council’s actions once it was aware of the matter.
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City of Doncaster Council (25 017 306)
Statement Upheld Parking and other penalties 15-Jul-2026
Summary: We find fault with the Council for its handling of Mrs X’s request for an I-Bar to be painted next to a dropped kerb outside her property. This has contributed to Mrs X’s property and driveway being obstructed. The Council has agreed to apologise, carry out the agreed work and make a financial payment to Mrs X for the distress caused.
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East Riding of Yorkshire Council (25 020 141)
Statement Closed after initial enquiries Assessment and care plan 15-Jul-2026
Summary: We will not investigate this complaint concerning the Council’s care planning for Ms X’s relative. This is because we are unlikely to achieve a meaningful outcome. Two remaining complaint items are premature and too early for us to investigate.
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Portsmouth City Council (25 022 283)
Statement Closed after initial enquiries Parking and other penalties 15-Jul-2026
Summary: We will not investigate Mr X’s complaint about parking provision. This is because there is not enough evidence of fault and an investigation by the Ombudsman is unlikely to add to the Council’s response or achieve anything more for Mr X.
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London Borough of Lambeth (24 023 327)
Statement Upheld Antisocial behaviour 15-Jul-2026
Summary: Ms X complained the Council did not take appropriate action following her reports of anti-social behaviour. We found the Council at fault for failing to respond to her anti-social behaviour (ASB) case review application within its published timescales, failing to provide timely updates or progress the agreed actions, and complaint handling. These faults caused Ms X avoidable frustration and uncertainty. The Council will apologise, make a symbolic payment, and ensure there is a system in place to monitor and progress agreed actions.