Decision search
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Devon County Council (26 009 078)
Statement Closed after initial enquiries Traffic management 18-Jul-2026
Summary: We will not investigate this complaint about the Council’s refusal to introduce additional signage or parking restrictions on a road where Mr X says access to driveways is unsafe due to parked vehicles. There is insufficient evidence of fault which would warrant an investigation.
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Peterborough City Council (26 010 174)
Statement Closed after initial enquiries Other 18-Jul-2026
Summary: We will not investigate this complaint about the Council’s provision of parking enforcement services and other Council functions which Mr X says is inefficient and poor value for money. We cannot investigate something which affects all or most of the people in a council’s area. This includes how services are resourced through the council tax levy.
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Hampshire County Council (25 015 848)
Statement Closed after initial enquiries Child protection 17-Jul-2026
Summary: We will not investigate this complaint about the actions of the Council in the course of child protection action. This is because there is insufficient evidence of fault on the Council’s part to warrant our intervention.
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Statement Closed after initial enquiries Child protection 17-Jul-2026
Summary: We will not investigate this complaint about the Council’s use of the complainant’s personal information. Our intervention would not add anything significant to the response the Council has already made, and the complainant can bring her concerns about the misuse of her information to the attention of the Information Commissioner’s Office.
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Cambridgeshire County Council (26 009 318)
Statement Closed after initial enquiries Traffic management 17-Jul-2026
Summary: We will not investigate this complaint about the Council’s introduction of traffic calming features in the highway in Mr and Mrs X’s village. There is insufficient evidence of fault by the Council which would warrant an investigation.
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Stoke-on-Trent City Council (26 009 901)
Statement Closed after initial enquiries Highway repair and maintenance 17-Jul-2026
Summary: We will not investigate this complaint about the Council’s decision to close access to Mr X’s road which led to the cancellation of an appointment unnecessarily when the work was not completed. There is no worthwhile outcome achievable by our investigation.
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Lancashire County Council (26 010 232)
Statement Closed after initial enquiries Street furniture and lighting 17-Jul-2026
Summary: We will not investigate this complaint about the Council’s relocation of a bus stop. There is insufficient evidence of fault causing any significant injustice to Miss X which would warrant an investigation.
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Staffordshire County Council (25 013 338)
Statement Upheld Assessment and care plan 16-Jul-2026
Summary: Ms X complained on behalf of Ms Y that the Council failed to review Ms Y’s care needs assessment and support plan. We find the Council at fault for significant delay in completing the assessment and support plan. This caused Ms X ongoing distress and frustration. We recommend the Council apologises, makes a payment to Ms X for distress and uncertainty, and review its processes for signing off and sharing care assessments.
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London Borough of Enfield (25 013 992)
Statement Upheld School transport 16-Jul-2026
Summary: Mr X complained the Council has not arranged education transport for his daughter, Y. Mr X said this distressed him. There was fault in the way the Council required Mr X to transport Y to and from school without his consent, despite accepting a transport duty for Y. This frustrated and distressed Mr X. The Council agreed to apologise and make a financial payment.
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Redditch Borough Council (25 014 019)
Statement Closed after initial enquiries Antisocial behaviour 16-Jul-2026
Summary: We have not investigated Ms X’s complaint about anti-social behaviour, as this has already been considered by the Housing Ombudsman. We cannot achieve any more worthwhile outcome by investigating further. We have decided not to investigate Ms X’s complaint about her priority banding on the housing register because it is reasonable for Ms X to ask the Council for a review.