Decision search
Your search has 50933 results
-
North Lincolnshire Council (24 005 359)
Statement Upheld Special educational needs 23-Jan-2025
Summary: Mrs X complained the Council delayed issuing her son, Y’s, Education, Health and Care (EHC) Plan and failed to provide alternative provision when he was unable to attend school between June 2023 and June 2024. The Council was at fault in delaying issuing Y’s EHC Plan and failing to consider if it should provide him alternative provision. The Council will apologise to Mrs X, pay her £3,150 to recognise the frustration and uncertainty caused to her and for the term of education and specialist provision Y did not receive. The Council will also remind staff of its duties to consider alternative provision and respond to complaints fully.
-
Northumberland County Council (24 005 520)
Statement Closed after initial enquiries Council tax 23-Jan-2025
Summary: We will not investigate this complaint about the Council closing the complainant’s council tax account in error. This is because there is insufficient evidence of fault causing injustice.
-
Staffordshire County Council (23 016 736)
Statement Upheld Disabled children 23-Jan-2025
Summary: The Council was at fault for reducing the social care support it offered to Miss X and her disabled son without warning. Before our involvement, it also accepted failings in how it carried out occupational therapy and carer’s assessments. It has agreed to provide Miss X with remedies for the injustice these matters caused her. However, it was not otherwise at fault for how it provided support to Miss X’s son, or for how it dealt with her application for adaptations to her home.
-
North East Lincolnshire Council (24 010 045)
Statement Closed after initial enquiries Domiciliary care 23-Jan-2025
Summary: We will not investigate a Care Provider’s response to Miss Y’s complaint about poor care. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. We are unlikely to be able to add to the investigation already carried out.
-
Arun District Council (24 010 546)
Statement Closed after initial enquiries Council tax support 23-Jan-2025
Summary: We will not investigate this complaint about the Council’s decision not to award a council tax reduction because the complainant has used her right of appeal to the Valuation Tribunal. Additionally, part of the complaint is late without good reason to investigate it now. Other issues the complainant raises are not central, and do not warrant an investigation independently of the core matters.
-
London Borough of Hounslow (24 010 923)
Statement Closed after initial enquiries Transport 23-Jan-2025
Summary: We will not investigate this complaint about the Council’s refusal to award a Blue Badge. This is because there is not enough evidence of fault.
-
Wiltshire Council (24 012 088)
Statement Closed after initial enquiries Planning applications 23-Jan-2025
Summary: We will not investigate Mr X’s complaint about the Council’s refusal to prosecute his neighbour for completing a false ownership certificate as part of their application for planning permission. This is because there is not enough evidence of fault by the Council and its decision does not cause Mr X significant injustice.
-
Worcestershire County Council (24 012 143)
Statement Closed after initial enquiries Other 23-Jan-2025
Summary: We will not investigate this complaint about the Council’s management of Mr C’s money. There is not enough evidence of fault by the Council. The Court appointed the Council to manage Mr C’s money and only the Court can change that arrangement.
-
London Borough of Southwark (24 016 080)
Statement Closed after initial enquiries Transport 23-Jan-2025
Summary: We will not investigate this Blue Badge complaint because the Council has now approved the application.
-
London Borough of Southwark (24 016 247)
Statement Closed after initial enquiries Planning applications 23-Jan-2025
Summary: We will not investigate Mr X’s complaint about a community infrastructure levy as it is reasonable to expect him to use the right of appeals to the Planning Inspectorate and the Valuation Office Agency.