Decision search
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London Borough of Barnet (25 014 731)
Statement Not upheld Other 16-Jul-2026
Summary: Ms C complained about the Council’s handling of a planning application and related enforcement action for a development near her home. She said she experienced an impact on her residential amenity and facilities were not available to local residents as required. We have not found fault in the processes the Council followed to reach its views on the enforcement concerns. Nor was it at fault for how it communicated with Ms C or the delays which occurred. In addition, some parts of Ms C’s complaint were late and therefore not investigated.
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London Borough of Southwark (25 014 992)
Statement Upheld Parking and other penalties 16-Jul-2026
Summary: Miss X complained about the Council’s delays with her disabled parking bay applications. We found the Council at fault for poor communication, unclear information about expected timeframes for the process and poor complaint handling. This caused Miss X significant frustration and uncertainty. The Council agreed to apologise and make a symbolic payment to recognise her injustice. It also agreed to review its website and make changes to ensure clearer information and transparency.
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Buckinghamshire Council (25 015 730)
Statement Upheld Special educational needs 16-Jul-2026
Summary: The Council was at fault for failing to secure the special educational provision in Mrs X’s child, W’s Education, Health and Care Plan. This meant W missed out on provision they needed. The Council was also at fault for failing to properly consider if it needed to arrange alternative provision for W when they struggled to attend school. This caused Mrs X avoidable uncertainty about whether the Council would have arranged alternative provision. To remedy W and Mrs X’s injustice, the Council will make symbolic payments and carry out actions to prevent similar fault in future.
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Devon County Council (25 016 620)
Statement Not upheld Charging 16-Jul-2026
Summary: Ms X complained about the Council charging her father, Mr Y, for residential care fees after his move to a new care home. Ms X said the Council gave inconsistent information about the cost of the care and pressured the family to accept a particular placement. She said this caused the family distress and confusion. We have found no fault with the Council’s actions.
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Wirral Metropolitan Borough Council (25 017 371)
Statement Closed after initial enquiries Charging 16-Jul-2026
Summary: We will not investigate this complaint about the Council’s care charges because there is not enough evidence of fault.
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Royal Borough of Kingston upon Thames (25 017 625)
Statement Closed after initial enquiries Homelessness 16-Jul-2026
Summary: We will not investigate this complaint about Ms X’s homelessness. This is because we are satisfied with the action taken by the Council and we could not add to its investigation.
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Exeter City Council (25 021 537)
Statement Closed after initial enquiries Private housing 16-Jul-2026
Summary: We will not investigate this complaint about a property that is in disrepair near the complainant’s home. This is because it is unlikely an investigation would add to the Council’s response or lead to a different outcome.
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London Borough of Croydon (25 022 230)
Statement Upheld Antisocial behaviour 16-Jul-2026
Summary: We will not investigate this complaint about the Council’s action relating to trespass. This is because when considering the complaint, the Council agreed to remedy X’s injustice caused by its delays in making a decision. This is a suitable remedy for injustice. There are no wider public interest issues to justify investigating this complaint.
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West Northamptonshire Council (25 004 514)
Statement Closed after initial enquiries Allocations 16-Jul-2026
Summary: We will not investigate this complaint about Ms X’s application to join the Council’s housing register. This is because there is insufficient evidence of fault.
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London Borough of Lambeth (25 006 731)
Statement Closed after initial enquiries Assessment and care plan 16-Jul-2026
Summary: We cannot investigate Mr X’s complaint about the Council’s failure to properly assess his needs because Mr X took court action. Mr X would need to raise any complaint about the latest assessment from late 2025, that was not part of his court action, with the Council and give it the opportunity to investigate before we could consider it.