Decision search
Your search has 60109 results
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London Borough of Croydon (25 009 507)
Statement Upheld Homelessness 19-Jul-2026
Summary: The Council was at fault. It delayed carrying out a review of the suitability of Ms Y’s temporary accommodation and communicated poorly. This caused Ms Y frustration and uncertainty. The Council will apologise and pay Ms Y a symbolic payment. The Council has already put some service improvements in place and will also make a new one.
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Derby City Council (25 011 113)
Statement Upheld Special educational needs 19-Jul-2026
Summary: Mrs X complained the Council failed to complete an Education Health and Care needs assessment for Y within statutory time limits and failed to make alternative provision available to him when he was out of school. The Council was at fault for delay and for not making alternative provision available to Y, causing uncertainty and frustration and meaning he did not receive the education he was entitled to. The Council has agreed to apologise, make a payment to recognise the injustice and act to prevent recurrence.
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London Borough of Ealing (25 012 878)
Statement Upheld Other 19-Jul-2026
Summary: Miss X complained about the way the Council dealt with respite support for her and her children. There was no fault in the way the Council completed the statutory procedure, but it failed to make a payment agreed as part of this process. This caused Miss X further frustration. The Council should apologise and provide evidence of payment.
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Preston City Council (25 023 398)
Statement Closed after initial enquiries Enforcement 19-Jul-2026
Summary: We will not investigate this complaint about the Council’s failure to take enforcement action against breaches of planning control near his home. We do not consider Mr X has suffered a significant personal injustice to warrant an investigation. And we cannot achieve the outcome he is seeking.
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West Northamptonshire Council (25 023 434)
Statement Upheld Adoption 19-Jul-2026
Summary: We will not investigate Mr X’s complaint the Council cancelled an adoption panel meeting with short notice and its communication around this. This is because we have upheld the complaint as the Council has agreed to provide a proportionate remedy for any injustice caused.
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Staffordshire County Council (25 023 728)
Statement Closed after initial enquiries Other 19-Jul-2026
Summary: We will not investigate Mr X’s complaint about the Council’s decision to end its involvement with his family following an assessment because there is insufficient evidence of fault to warrant an investigation. Mr X’s complaint about the content of the assessment is better suited to the Information Commissioner’s Office. We will not investigate the Council’s complaints handling because the tests in our Assessment Code are not met.
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Devon County Council (25 025 193)
Statement Closed after initial enquiries Highway repair and maintenance 19-Jul-2026
Summary: We will not investigate this complaint about the Council’s maintenance of a road because it is reasonable for the complainant to go to court.
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Oldham Metropolitan Borough Council (25 025 514)
Statement Closed after initial enquiries Drainage 19-Jul-2026
Summary: We will not investigate this complaint about the Council’s handling of drainage and a culvert near a property. This is because there is insufficient evidence of fault by the Council and we could not achieve a worthwhile outcome.
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London Borough of Hounslow (25 025 551)
Statement Closed after initial enquiries Child protection 19-Jul-2026
Summary: We will not investigate Miss X’s complaint about the Council’s actions while her child was in foster care. This is because decisions about her child’s future are for the court and the law prevents us from investigating complaints about matters that have been subject to, and decided in court proceedings.
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London Borough of Redbridge (25 026 139)
Statement Closed after initial enquiries Other 19-Jul-2026
Summary: We will not investigate Mr X’s complaint about the Council’s consultation on a new traffic restriction scheme. And its refusal to allow him to apply for an exemption to the restrictions. We have not seen enough evidence of fault in the Council’s actions. Nor do we consider Mr X has suffered a significant personal injustice.