Decision search
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North Northamptonshire Council (25 031 296)
Statement Closed after initial enquiries Highway repair and maintenance 19-Jul-2026
Summary: We will not investigate Ms X’s complaint about the Council delaying in repairing highway defects outside her property. It was reasonable for Ms X to take any claim of highway maintenance failure to the Magistrates’ court. There is not enough evidence of Council fault to warrant us investigating and an investigation would not lead to a different outcome. It would be reasonable for Ms X to make any claim of property damage to the Council’s insurers and, if necessary, to the courts.
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Birmingham City Council (25 031 682)
Statement Closed after initial enquiries Highway repair and maintenance 19-Jul-2026
Summary: We will not investigate this complaint about the Council’s maintenance of the verges on a road Mr X uses. This is because he can pursue the matter in a court.
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Rotherham Metropolitan Borough Council (26 000 082)
Statement Closed after initial enquiries Other 19-Jul-2026
Summary: We will not investigate Miss X’s complaint that the Council did not remove flags from lampposts and public structures. This is because further investigation is unlikely to find evidence of fault in the Council's actions.
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Norfolk County Council (26 000 223)
Statement Closed after initial enquiries Traffic management 19-Jul-2026
Summary: We will not investigate this complaint about the Council’s road closures on match days and the adequacy of signage for diversions. Mr X used his statutory right of appeal against a Penalty Charge Notice, and we cannot also consider Mr X’s representations against it. Any separable injustice experienced by Mr X is not so significant as to justify investigation by the Ombudsman.
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Bristol City Council (26 000 272)
Statement Closed after initial enquiries Traffic management 19-Jul-2026
Summary: We will not investigate this complaint about how the Council considered Ms X’s comments during a trial period of a low traffic scheme. There is insufficient evidence of fault by the Council and we could not achieve a different outcome by investigating the matter.
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Stoke-on-Trent City Council (26 000 867)
Statement Closed after initial enquiries Traffic management 19-Jul-2026
Summary: We will not investigate Mr X’s complaint about an experimental scheme introducing traffic restrictions near a school. There is insufficient evidence of fault to warrant an investigation.
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London Borough of Enfield (26 000 947)
Statement Closed after initial enquiries Parking and other penalties 19-Jul-2026
Summary: We will not investigate Mr X’s complaint about allocation of permits for a quieter neighbourhood scheme. The Council has now amended the scheme to allow residents to apply for a second permit. This is what Mr X wanted, so it is unlikely an investigation would lead to a different outcome or achieve anything more.
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Gloucestershire County Council (26 001 395)
Statement Closed after initial enquiries Highway repair and maintenance 19-Jul-2026
Summary: We will not investigate this complaint about the lack of consultation by the Council before it installed traffic restrictions outside Mr X’s home. We do not consider Mr X has suffered enough personal injustice to justify an investigation.
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Hertfordshire County Council (26 001 411)
Statement Closed after initial enquiries Traffic management 19-Jul-2026
Summary: We will not investigate Mr X’s complaint about the Council’s refusal to reimburse costs which he says he incurred due to inaccurate roadworks diversion signage delaying his travel. There is not enough evidence of fault in this decision to warrant an investigation.
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London Borough of Brent (26 008 258)
Statement Closed after initial enquiries Parking and other penalties 19-Jul-2026
Summary: We will not investigate this complaint about the enforcement of a Penalty Charge Notice. It was reasonable to expect Mr X to apply to the Traffic Enforcement Centre to seek to regain his appeal rights, and then to appeal to a tribunal.