Decision search
Your search has 50933 results
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High Peak Borough Council (24 002 008)
Statement Upheld Council tax 27-Jan-2025
Summary: We found fault on Mrs S’s complaint made on behalf of her son, about the Council failing to communicate with her about his council tax when aware he was a vulnerable adult. This caused stress as it issued a summons. It failed to act under its recovery policy or on his request. The agreed action remedies the injustice caused.
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London Borough of Sutton (24 002 345)
Statement Upheld Homelessness 27-Jan-2025
Summary: Mrs X complained the Council failed to act on her reports that mould, damp and excessive dust in her temporary accommodation have made the property unsuitable for her and her family. We found evidence of fault in how the Council responded to Mrs X’s concerns. The Council agreed to review the suitability of Mrs X’s temporary accommodation and make a payment in recognition of the inconvenience and frustration caused to her.
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Bristol City Council (24 002 867)
Statement Upheld Homelessness 27-Jan-2025
Summary: Ms X complains the Council was at fault in the way it dealt with Mr and Mrs Y’s housing situation. We found fault because the Council delayed moving Mr and Mrs Y from unsuitable temporary accommodation causing distress. We have recommended a suitable remedy for the injustice caused so have completed our investigation.
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London Borough of Haringey (24 003 176)
Statement Upheld Assessment and care plan 27-Jan-2025
Summary: Mr X complained the Council failed to reassess the home care package provided to his mother which caused uncertainty about whether it was meeting her needs. We have found fault by the Council in the delay in responding to the reassessment request and in not completing a carers assessment. We consider the agreed action of an apology, symbolic payment and procedural reviews provides a suitable remedy.
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Staffordshire County Council (24 003 398)
Statement Upheld Charging 27-Jan-2025
Summary: Mrs X complained about the way the Council dealt with the financial assessment for her mother, Mrs Y. We did not find fault with the Council’s decision to include a funeral plan in Mrs Y’s financial assessment. However, the Council was at fault for delaying the completion of the financial assessment and its response to Mrs X’s complaint. This caused Mrs X distress and uncertainty. The Council has agreed to apologise and make a payment to Mrs X to recognise this.
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Statement Upheld Planning applications 27-Jan-2025
Summary: Mr X complained the Council failed to meet publicity requirements for a planning application which meant he missed his opportunity to make representations. We have found fault by the Council but consider the agreed action of an effective apology and symbolic payment provides a suitable remedy.
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Lincolnshire County Council (24 006 923)
Statement Closed after initial enquiries Rights of way 27-Jan-2025
Summary: We will not investigate this complaint about the Council failing to prevent a right of way from being obstructed by growing crops. There is insufficient evidence of fault which would warrant an investigation.
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London Borough of Southwark (24 007 733)
Statement Upheld Allocations 27-Jan-2025
Summary: There were avoidable delays by the Council in assessing Ms T’s housing allocation application. This caused frustration and uncertainty to Ms T. The Council has offered a further remedy which remedies Ms T’s personal injustice.
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City of Doncaster Council (24 007 750)
Statement Upheld Charging 27-Jan-2025
Summary: Ms X complained about the result of a financial assessment. She said the Council has not accounted for her mortgage, which means she doesn’t have enough money to live on. The Council is at fault for failing to explain in detail how it treats different mortgages in its policy and applying this to Ms X’s case, causing her emotional and financial distress. It has agreed to a package of remedies.
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London Borough of Sutton (24 007 832)
Statement Not upheld Safeguarding 27-Jan-2025
Summary: Mrs X complained about how the Council handled a safeguarding concern she raised about her mum, Mrs Y. We find no fault in the Council’s actions or its decision making.