Decision search
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Transport for London (25 015 218)
Statement Upheld Licensing 19-Jul-2026
Summary: Mr X complained that Transport for London (TfL) delayed processing his application for a private hire driver license. We found fault because TfL did not actively progress the application for several months, delayed identifying outstanding information, and failed to respond adequately to Mr X's requests for updates. These faults caused Mr X avoidable uncertainty, frustration, and unnecessary time and trouble pursuing the matter. We recommend for TfL to apologise and make a payment to Mr X.
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Statement Upheld Special educational needs 19-Jul-2026
Summary: Mrs X complained the Council did not issue her child’s Education Health and Care Plan within statutory timescales. Mrs X says this caused her child to miss out on educational provision and caused her unnecessary distress and financial strain. We find the Council at fault which caused injustice. The Council will provide an apology and a financial remedy to Mrs X to remedy the injustice.
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Birmingham City Council (25 015 952)
Statement Upheld Parking and other penalties 19-Jul-2026
Summary: Mrs X complained the Council delayed installing her dropped kerb. We find the Council was at fault for its delays in progressing Mrs X’s dropped kerb application and for its communication with her about the progress of the application. This caused Mrs X frustration and upset. The Council has agreed to make a payment to Mrs X to reflect her injustice.
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Statement Upheld Special educational needs 19-Jul-2026
Summary: Ms Y complains the Council significantly delayed completing her child's EHC (Education, Health and Care) needs assessment and issuing a final plan after the SEND Tribunal ordered it to complete an assessment. She says the delay meant her child did not receive the support identified through the EHC process as early as they should have done. We find fault causing injustice which the Council will remedy with the actions listed in the final section of this statement.
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Bedford Borough Council (25 018 031)
Statement Closed after initial enquiries Homelessness 19-Jul-2026
Summary: We will not investigate Ms X’s complaint about the Council’s failure to assist her in moving to alternative temporary accommodation. There is insufficient evidence of any significant injustice caused by fault on the Council’s part.
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Devon County Council (25 019 367)
Statement Closed after initial enquiries Alternative provision 19-Jul-2026
Summary: We will not investigate this complaint that the Council has failed to make alternative and special educational provision for the complainant’s child. This is because there is insufficient evidence of fault on the Council’s part, and the complainant has used her right to appeal to the First-tier Tribunal (Special Educational Needs and Disability).
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Gloucestershire County Council (25 020 708)
Statement Closed after initial enquiries Other 19-Jul-2026
Summary: We will not investigate Miss X’s complaint about her daughter’s placement at the Council’s commissioned independent living accommodation. This is because it is unlikely we would find fault and a further investigation would not lead to a different outcome.
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Statement Upheld Alternative provision 19-Jul-2026
Summary: Mrs Y complained about the way the Council dealt with her child Z’s educational and special educational needs provision. We have found fault, causing injustice, by the Council with its failures to: properly consider Mrs Y’s transport request in 2024; and complete the 2024 annual review within the statutory timescale. We have not found fault with the educational provision made for Z from 2024. The Council has agreed to remedy the injustice by apologising and making a payment to recognise the upset caused.
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Calderdale Metropolitan Borough Council (25 003 480)
Statement Upheld Councillor conduct and standards 19-Jul-2026
Summary: Ms X complained the Council failed to properly deal with councillor conduct matters and restricted her emails. We found fault in how the Council explained arrangements affecting Ms X’s emails. This caused uncertainty and frustration. The Council has agreed to our recommendations.
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West Sussex County Council (25 008 985)
Statement Upheld Special educational needs 19-Jul-2026
Summary: Mr D complained the Council failed to adhere to the statutory timescales for the Education, Health and Care needs assessment process for his daughter (X) and about the education X received since 2021. The Council accepted it caused delays in the statutory process, it communicated poorly with Mr D, and to some fault how it considered X’s alternative provision. Overall, we agreed with the Council’s findings, but its remedy was not enough to acknowledge the impact this caused X and Mr D. The Council will make a further payment to acknowledge the injustice its faults caused. Some parts of Mr D’s complaint were late and therefore not considered.