Decision search
Your search has 59746 results
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London Borough of Wandsworth (25 014 135)
Statement Not upheld Private housing 26-Jul-2026
Summary: There was no fault in the Council’s decision not to take formal enforcement action against Mr X’s landlord following his report of disrepair in his accommodation.
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Bristol City Council (25 014 179)
Statement Upheld Special educational needs 26-Jul-2026
Summary: The Council was at fault for delay consulting with Ms X’s preferred school following the annual review and for her child’s missed education. The Council was also at fault for poor communication. The Council has agreed to remedy the missed education, distress, time and trouble this has caused.
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Central Bedfordshire Council (25 014 300)
Statement Upheld Special educational needs 26-Jul-2026
Summary: We found fault on Mrs X’s complaint against the Council about it failing to issue her daughter an Education, Health and Care plan and carrying out the tribunal order, within statutory timescales. She complains about its poor communication. The Council failed to meet timescales and accepted communicating poorly with her. The Council agreed to send her a written apology, make a symbolic payment, carry out a review, and send reminders to relevant officers to ensure the fault found is not repeated.
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Statement Upheld Special educational needs 26-Jul-2026
Summary: Miss X complained the Council failed to carry out the Education, Health and Care (EHC) assessment process for her son, within statutory timescales. She also complained the Council failed to arrange alternative provision. The Council was at fault. It failed to properly consider its section 19 duty and did not complete the EHC assessment process and issue the final EHC Plan within statutory timescales. Because of the fault, Miss X and her son suffered distress, frustration and uncertainty. Her son also lost the opportunity to receive the support in his EHC Plan sooner. The Council will apologise to Miss X and her son and make symbolic payments.
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Bury Metropolitan Borough Council (25 015 369)
Statement Upheld Allocations 26-Jul-2026
Summary: Miss D says the Council failed to assess housing medical need applications in 2025 and failed to assist her with finding a smaller home. I have found fault because the Council delayed updating Miss D’s banding on her housing register account. I do not consider that resulted in an injustice because Miss D did not lose a chance to successfully bid for a new home in that period.
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Kent County Council (25 016 858)
Statement Closed after initial enquiries School transport 26-Jul-2026
Summary: We will not investigate Ms X’s complaint about school transport because there is not enough evidence of fault to justify an investigation.
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London Borough of Newham (25 017 520)
Statement Not upheld Assessment and care plan 26-Jul-2026
Summary: Miss X complained the Council’s 2024 review of her care and support plan did not properly consider her medical conditions, care needs and personal circumstances. She said the Council decided to reduce her care package before carrying out a proper assessment. We found no fault in the Council’s review process or its consideration of her objections.
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East Suffolk Council (25 017 814)
Statement Closed after initial enquiries Allocations 26-Jul-2026
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
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London Borough of Islington (25 018 412)
Statement Closed after initial enquiries Homelessness 26-Jul-2026
Summary: We will not investigate this complaint about the suitability of the Council’s offer of permanent accommodation to Ms X. There is not enough evidence of fault in how the Council offered the accommodation to justify an investigation. It is also reasonable to expect Ms X to have requested a review of the suitability of the offer of accommodation.
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Wiltshire Council (25 018 865)
Statement Closed after initial enquiries Allocations 26-Jul-2026
Summary: We will not exercise discretion to investigate this complaint about the Council’s offer of unsuitable accommodation in 2024 or the assessment of Mrs X’s housing application. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mrs X could not have complained to us sooner. We will not investigate her complaint about her housing priority because there is insufficient evidence of fault.