Decision search
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South Holland District Council (25 010 153)
Statement Closed after initial enquiries Building control 28-Oct-2025
Summary: We will not investigate this complaint about how the Council dealt with a building control matter. This is because it is unlikely we could achieve a worthwhile outcome for the complainant.
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Rochdale Metropolitan Borough Council (25 010 687)
Statement Closed after initial enquiries Allocations 28-Oct-2025
Summary: We will not investigate Mr X’s complaint about the Council’s housing decision. This is because there is not enough evidence of fault to warrant an investigation.
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Coventry City Council (25 011 579)
Statement Closed after initial enquiries Council tax 28-Oct-2025
Summary: We will not investigate this complaint about a Council tax discount and reduction because there is a right of appeal to a Valuation Tribunal.
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Statement Closed after initial enquiries Council tax 28-Oct-2025
Summary: We will not investigate this complaint about exemption from Council tax because there is a right of appeal to a Valuation Tribunal.
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Amber Valley Borough Council (25 012 402)
Statement Closed after initial enquiries Parking and other penalties 28-Oct-2025
Summary: We will not investigate this complaint about the Council refusing to quash a Penalty Charge Notice (PCN) due to Mr X’s sex. This is because it would be reasonable for Mr X to appeal to the Traffic Penalty Tribunal against the PCN, and only the courts can decide if the Council has breached the Equality Act 2010.
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London Borough of Hillingdon (25 002 685)
Statement Not upheld Allocations 28-Oct-2025
Summary: Mrs D complains about a housing association withdrawing a housing offer. I have ended the investigation because the actions of the housing association are outside of our remit, and we cannot achieve the outcome sought by Mrs D.
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Herefordshire Council (25 002 804)
Statement Upheld School admissions 28-Oct-2025
Summary: We found fault on Mrs Y’s complaint about the Council’s refusal of her request to allow her summer born daughter to start Reception at school after her fifth birthday in September 2026. The Council failed to properly consider her request and decided it was in her best interests to start school in 2025. The complaint procedure also failed to identify this failure. The Council agreed to send Mrs Y an apology, reconsider her request, and review its published arrangements police and online guidance to ensure its legally correct. It will also provide guidance to Delay Panel members about the correct approach for deciding this type of application. It will also ensure her daughter does not lose a place at the preferred school for September 2026.
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Staffordshire County Council (25 003 216)
Statement Closed after initial enquiries Child protection 28-Oct-2025
Summary: We cannot investigate Miss X’s complaint about matters related to the care arrangements of her child. This is because it concerns matters that have formed part of court proceedings.
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Staffordshire County Council (25 003 567)
Statement Closed after initial enquiries Special educational needs 28-Oct-2025
Summary: We will not investigate Mrs M’s complaint because the Council has agreed to respond and undertake a new carer’s assessment. Mrs M can make a new complaint to us if she remains unhappy once the Council has responded to her concerns.
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Bassetlaw District Council (25 004 666)
Statement Closed after initial enquiries Other 28-Oct-2025
Summary: We will not investigate this complaint about a failure to take planning enforcement action on a site next to the complainant’s home. There is not enough evidence of fault in the Council’s actions.