Decision search
Your search has 59746 results
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London Borough of Islington (25 019 127)
Statement Closed after initial enquiries Allocations 27-Jul-2026
Summary: We will not investigate this complaint about the Council’s handling of Miss X’s housing application because there is insufficient evidence of fault causing any injustice to warrant an investigation.
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Sefton Metropolitan Borough Council (26 000 274)
Statement Upheld Special educational needs 27-Jul-2026
Summary:X said the Council had failed to properly deal with her child’s Education Health and Care (EHC) needs assessment.
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London Borough of Croydon (25 029 129)
Statement Upheld Parking and other penalties 27-Jul-2026
Summary: We will not investigate this complaint about the Council failing to act on the remedies it agreed to provide following his complaint. This is because further investigation would not achieve a different outcome.
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London Borough of Barking & Dagenham (26 011 306)
Statement Closed after initial enquiries Other 27-Jul-2026
Summary: We will not investigate X’s complaint that the Council failed to carry out repairs to the door of a neighbouring property. This is because the issue hasn’t caused X a significant enough injustice to warrant further investigation.
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Sheffield City Council (25 011 433)
Statement Closed after initial enquiries Other 26-Jul-2026
Summary: We cannot investigate Mr X’s complaint about the Council’s handling and preparation of a court report. The law prevents us from investigating matters that were considered in court.
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Derbyshire County Council (25 011 653)
Statement Upheld Special educational needs 26-Jul-2026
Summary: We will not investigate this complaint about education provision. Part of the complaint is late. The Council has already provided a suitable remedy for its recent actions. The Council has not had the opportunity to address the other part of the complaint.
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London Borough of Lambeth (25 012 911)
Statement Not upheld Allocations 26-Jul-2026
Summary: There was no fault in how the Council has dealt with Ms X’s housing situation. It could have explained more fully how it had considered her suggestion that she add her grandmother to her application, and how it could approach any problems with mould. However, overall, it has applied its policy and explained why it cannot depart from this.
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London Borough of Lambeth (25 013 589)
Statement Upheld Homelessness 26-Jul-2026
Summary: Miss X complains the Council did not deal with her housing properly because she was left in unsuitable accommodation causing avoidable distress and risk of harm. The Council is at fault because Miss X was left in unsuitable and unsafe temporary accommodation. Miss X suffered avoidable distress and risk of harm. The Council should apologise to Miss X, make a symbolic payment to Miss X and make service improvements.
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Lancashire County Council (25 013 590)
Statement Upheld Special educational needs 26-Jul-2026
Summary: Mrs F complained the Council delayed issuing an education, health and care plan and failed to secure a suitable education for her son. We found fault which caused uncertainty and distress and for Mrs F’s son to miss out on education for one and a half terms. The Council has agreed to apologise, make a symbolic payment and a service improvement.
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Lancashire County Council (25 014 068)
Statement Upheld Special educational needs 26-Jul-2026
Summary: Miss X complained about the Council’s handling of her child’s Education, Health and Care needs assessment. We found the Council at fault for significant delays, poor communication, and poor administrative practice. These faults resulted in missed special educational provision for her child and caused Miss X avoidable distress and uncertainty. The Council has agreed to apologise and make a payment to Miss X.