Decision search
Your search has 59746 results
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Ashford Borough Council (25 027 277)
Statement Closed after initial enquiries Enforcement 28-Jul-2026
Summary: We will not investigate this complaint about how the Council dealt with a possible breach of planning control. This is because we are unlikely to find fault. Mr X has not suffered any significant injustice as a result of any delays.
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London Borough of Tower Hamlets (25 027 355)
Statement Upheld Assessment and care plan 28-Jul-2026
Summary: Ms C complains the London Borough of Tower Hamlets and NHS North East London ICB failed to pay her daughter’s, Ms D’s housing costs despite her eligibility under section 117 Mental Health Act 1983. Ms C also complains they failed to respond to her complaints properly. The Council is at fault for failing to pay Ms D’s housing costs. This caused her avoidable stress and inconvenience. To remedy the complaint the Council will make a symbolic payment and service improvements.
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NHS North East London ICB (25 027 355a)
Statement Upheld Mental health services 28-Jul-2026
Summary: Ms C complains the London Borough of Tower Hamlets and NHS North East London ICB failed to pay her daughter’s, Ms D’s housing costs despite her eligibility under section 117 Mental Health Act 1983. Ms C also complains they failed to respond to her complaints properly. The Council is at fault for failing to pay Ms D’s housing costs. This caused her avoidable stress and inconvenience. To remedy the complaint the Council will make a symbolic payment and service improvements.
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Statement Closed after initial enquiries Council tax 28-Jul-2026
Summary: We will not investigate Miss X’s complaint about how the Council applied its Council Tax Reduction policy. It would be reasonable for Miss X to have used her appeal right to the Valuation Tribunal and there is not enough evidence of fault to justify an investigation.
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Warwick District Council (25 027 687)
Statement Closed after initial enquiries Councillor conduct and standards 28-Jul-2026
Summary: We will not investigate how the Council handled Mrs X’s complaint about a councillor. There is not enough significant injustice to warrant an investigation.
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Essex County Council (25 028 502)
Statement Closed after initial enquiries Other 28-Jul-2026
Summary: We cannot investigate Mr X’s complaint about the actions of the coroner’s service. This is because we have no power to do so.
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South Norfolk District Council (25 029 077)
Statement Closed after initial enquiries Other 28-Jul-2026
Summary: We will not investigate this complaint about the way the Council responded to Miss X's complaint concerning an alleged General Data Protection Regulation (GDPR) breach. This is because further investigation would not lead to a different outcome and there is another body better placed to consider the substantive issue.
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London Borough of Southwark (25 030 100)
Statement Closed after initial enquiries Public transport 28-Jul-2026
Summary: We will not investigate Mr X’s complaint about the Council’s handling of, and decision to refuse, his application for a Disabled Person’s Freedom Pass. This is because there is insufficient evidence of fault by the Council to warrant an investigation.
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Statement Closed after initial enquiries Highway repair and maintenance 28-Jul-2026
Summary: We will not investigate this complaint about the Council’s failure to determine a claim for damage to Miss X’s vehicle caused by a highway defect. It is reasonable for her to pursue a remedy for negligence in the civil courts.
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London Borough of Havering (26 009 581)
Statement Upheld Other 28-Jul-2026
Summary: We have upheld Miss X’s complaint the Council delayed its statutory Stage 2 Investigation of her complaint. The Council has agreed to provide a suitable remedy, and this removes the need for us to investigate.