Decision search
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Charnwood Borough Council (25 012 126)
Statement Not upheld Allocations 30-Jul-2026
Summary: Miss J complains the Council took too long to find her a suitable property adapted to her needs. It pressurised her family into accepting an unsuitable property. We do not find fault. While Miss J was waiting a long time, this was because of a lack of available properties. The Council was doing what it could to identify a property.
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Oxfordshire County Council (25 012 506)
Statement Upheld Special educational needs 30-Jul-2026
Summary: The Council failed to ensure Miss X’s child Y received consistent stop gap alternative provision between October 2024 and May 2025 during an ongoing tribunal appeal. It also delayed holding an annual review for Y by 18 months. The Council agreed to apologise and make a payment to recognise the injustice this caused. Other matters complained about between February 2023 and October 2024 have either been dealt with already or are outside of our jurisdiction.
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London Borough of Bromley (25 012 808)
Statement Upheld School transport 30-Jul-2026
Summary: Mr X complained the Council failed to inform him about its home to school transport policy and his right to apply for travel assistance when his son, Y, moved into the area. We find the Council at fault for a delay in processing Y’s Education, Health and Care Plan paperwork once he moved into the Council’s area. This caused distress, frustration and uncertainty for Y and Mr X. The Council has agreed to apologise and make a symbolic payment to remedy the injustice caused.
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Surrey County Council (25 013 431)
Statement Not upheld Child protection 30-Jul-2026
Summary: Ms X complained about the way the Council responded to safeguarding concerns she raised about Y’s school. We do not find fault with the way the Council responded to Ms X’s allegations.
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London Borough of Lambeth (25 014 305)
Statement Upheld Homelessness 30-Jul-2026
Summary: The Council was at fault for failing to make a referral to another council area when it had agreed to do so and for failing to consider this option sooner. It has agreed to apologise and make a payment to Ms X to acknowledge the frustration and uncertainty this caused and remind officers of the option to make a referral in cases where the applicant would be at risk in the Council’s area.
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London Borough of Wandsworth (25 016 163)
Statement Closed after initial enquiries Homelessness 30-Jul-2026
Summary: We will not investigate this complaint about Ms X’s temporary accommodation and banding on the housing register. This is because much of the complaint is late and the parts of the complaint that are in time do not warrant further investigation as there is no worthwhile outcome we can achieve.
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London Borough of Brent (25 016 709)
Statement Closed after initial enquiries Allocations 30-Jul-2026
Summary: We will not investigate this complaint about how the Council dealt with Miss X’s housing application. There is not enough evidence of fault and injustice to justify an investigation into how the Council made its decisions on Miss X’s housing and medical priority. The Council offered a reasonable and proportionate remedy for the distress caused by its delay and poor communication.
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Uttlesford District Council (25 016 896)
Statement Upheld Planning applications 30-Jul-2026
Summary: Mr X complained the Council was at fault for failing to properly consider the impact of a development neighbouring his property when it approved changes to an existing planning permission. He said this caused distress and frustration and reduced his confidence in the planning process. We found fault because the Council repeated an error identified in an earlier Ombudsman investigation concerning the same development. The Council agreed to apologise to Mr X and make a symbolic payment.
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Hertfordshire County Council (25 017 433)
Statement Not upheld Assessment and care plan 30-Jul-2026
Summary: Mr X complained on behalf of his mother, Mrs X, that the Council failed to properly assess her needs before it reduced her Direct Payment funded care package following a review of her care and support needs. The Council reached a reasoned professional judgement about Mrs X's eligible care and support needs. There was no fault found in the Council’s decision-making process.
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Statement Not upheld Other 30-Jul-2026
Summary: We have discontinued the investigation. The complaint concerns a substantial dispute about legal entitlement to a business rates credit. We consider a court is better placed to resolve that dispute and provide an enforceable remedy. The Council has already corrected the correspondence and recovery issues, withdrawn the liability orders and paid Company A £500. Further investigation is unlikely to achieve a different outcome.