Decision search
Your search has 59746 results
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Kent County Council (25 016 939)
Statement Closed after initial enquiries Child protection 01-Aug-2026
Summary: We will not investigate this complaint that the Council was at fault in the course of child protection action. There is insufficient evidence of fault on the Council’s part to warrant investigation.
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Thanet District Council (25 024 547)
Statement Closed after initial enquiries Other 01-Aug-2026
Summary: We will not investigate this complaint about the Council’s management of vehicles parked on Council-owned land. This is because there is insufficient evidence of fault and insufficient claimed personal injustice to warrant further investigation.
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Derbyshire County Council (26 004 096)
Statement Closed after initial enquiries Trees 01-Aug-2026
Summary: We will not investigate this complaint that the Council has been at fault in respect of a highway tree which the complainant says caused damage to her property. The complainant could take the matter to court and it would be reasonable for her to do so.
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Reigate & Banstead Borough Council (26 008 590)
Statement Closed after initial enquiries Trees 01-Aug-2026
Summary: We will not investigate this complaint about the Council’s refusal to accept liability for damage to property. The complainant can take the matter to court and it would be reasonable for her to do so.
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Northumberland County Council (26 008 698)
Statement Closed after initial enquiries Pollution 01-Aug-2026
Summary: We will not investigate this complaint about the Council’s failure to take action over Mr X’s complaint about light pollution from a school sports field. There is insufficient evidence of fault which would warrant an investigation.
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Wakefield Metropolitan District Council (26 011 839)
Statement Closed after initial enquiries Highway adoption 01-Aug-2026
Summary: We will not exercise discretion to investigate this complaint about the Council’s failure to adopt highway roads and infrastructure on an estate following the insolvency of the developer. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.
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Milton Keynes Council (26 011 892)
Statement Closed after initial enquiries Traffic management 01-Aug-2026
Summary: We will not investigate this complaint about the Council’s failure to take sufficient action over pavement parking in Mr X’s town. There is insufficient evidence of fault which would warrant an investigation.
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Newcastle upon Tyne City Council (25 030 178)
Statement Closed after initial enquiries Street furniture and lighting 31-Jul-2026
Summary: We will not investigate this complaint about the Council’s decision to create traffic calming including the retention of an existing bus stop and location of a disabled parking bay. The complaint about the introduction of the measures was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner. There is insufficient evidence of fault in the Council’s actions since April 2025 which would warrant an investigation.
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Liverpool City Council (26 011 100)
Statement Closed after initial enquiries Traffic management 31-Jul-2026
Summary: We will not investigate this complaint about the Council’s failure to prevent parking on a grass verge by residents of the road where Mr X lives. There is insufficient evidence of fault by the Council which has caused any significant injustice to warrant an investigation.
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Gateshead Metropolitan Borough Council (25 010 857)
Statement Upheld Disabled facilities grants 30-Jul-2026
Summary: Mrs F complained the Council delayed completing adaptations to her home following her application for a disabled facilities grant. We found fault which caused the adaptations to be delayed by about a year. This has caused significant distress to Mrs F who was unable to access suitable bathing and kitchen facilities independently. The Council has agreed to make a symbolic payment of £4,200 to Mrs F to remedy that injustice and make service improvements.