Decision search
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West Sussex County Council (25 022 845)
Statement Closed after initial enquiries Charging 11-Aug-2026
Summary: We will not investigate this complaint about care home costs. This is because the complaint is late and there are no good reasons why the complainant could not have complained to us sooner.
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Elmbridge Borough Council (25 009 212)
Statement Closed after initial enquiries Homelessness 10-Aug-2026
Summary: We will not investigate Mr X’s complaint that the Council failed to provide him homelessness assistance in 2019. The complaint is late with no good reason to investigate it now.
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London Borough of Southwark (25 010 983)
Statement Upheld Homelessness 10-Aug-2026
Summary: Miss X says the Council failed to award her the homelessness priority award from April 2019 despite the evidence provided to it. Miss X states this should have placed her in Band two. Miss X says her mental health and supporting evidence from professionals was disregarded. This has resulted in Miss X being left in unsuitable and overcrowded accommodation for 5 years. Miss X says she was stopped from bidding on 1-bed new builds despite being eligible. We have found fault in the Council’s actions for delaying in adding Miss X’s homelessness star and delay in responding to her complaint. The Council has agreed to write to Miss X to issue an apology and pay her a symbolic payment.
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Wigan Metropolitan Borough Council (25 011 899)
Statement Closed after initial enquiries Child protection 10-Aug-2026
Summary: We will not investigate Miss X’s complaint about the Council’s management of a section 47 investigation. This is because an investigation would be unlikely to find fault with the Council’s actions.
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Kent County Council (25 012 813)
Statement Upheld Special educational needs 10-Aug-2026
Summary: Mrs X, in respect of her son Mr Y, complained that the Council failed to meet with her to discuss the draft Education, Health and Care Plan, failed to attend a mediation meeting and failed to ensure the special educational provision was in place. It also delayed in responding to her complaints. We found fault which caused Mr Y to miss out on essential support at college and Mrs X distress.
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Statement Upheld Special educational needs 10-Aug-2026
Summary: The Council was at fault for how it handled the annual review process for Ms X’s child, C’s, Education, Health and Care (EHC) Plan. The Council was also at fault for the way it made changes to C’s Education Otherwise Than At School (EOTAS) program and how it processed Ms X’s application for a personal budget. This caused distress to Ms X and delayed her right of appeal. I have recommended the Council apologises and makes a symbolic financial payment.
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Oldham Metropolitan Borough Council (25 013 479)
Statement Upheld Other 10-Aug-2026
Summary: There was fault in the way the Council considered its powers, to deal with problems caused by disrepair in a vacant property. It did not give proper consideration to whether it should enforce a notice it served, requiring repairs to a gutter, and overlooked a power it had to potentially address two other problems. The Council has agreed to reconsider its powers to take action, and to offer a financial remedy and formal apology to the complainant.
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Wakefield Metropolitan District Council (25 013 559)
Statement Upheld Other 10-Aug-2026
Summary: The Council was at fault for the delay in providing overnight respite care for Mr Y and for failing to properly investigate and respond to all of Ms X's complaints about the respite provider. As a result, Ms X was left without the benefit of overnight respite for a prolonged period and experienced additional stress, frustration and uncertainty.
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Wokingham Borough Council (25 013 926)
Statement Upheld Council house sales and leaseholders 10-Aug-2026
Summary: Miss X complains about the advice given to her by the Council during the Right to Buy process. She says the Council told her that it would not carry out repairs to the property while the Right to Buy process was underway. Therefore, she postponed buying the property to complete the repairs. Once these repairs were complete, she discovered the discount had been lowered and the advice provided by the Council was incorrect. She therefore says she has lost out on a discount of around £60,000. We found the Council at fault. It has provided wrong and inconsistent information. The Council has agreed to apologise, make payment to recognise the injustice to Miss X and make a service improvement.
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Brighton & Hove City Council (25 014 445)
Statement Upheld Homelessness 10-Aug-2026
Summary: Miss X complains the Council failed to properly deal with her daughter’s homelessness application. We find failings in the Council’s consideration of the suitability of interim accommodation, its handling of the referral process and its complaint handling. The Council has agreed to apologise, make payments to Miss X and her daughter, and make service improvements.