Decision search
Your search has 59746 results
-
Sanctuary Care Limited (25 014 574)
Statement Upheld Residential care 10-Aug-2026
Summary: The Care Provider was at fault for damaging and losing Mrs Y’s clothing. This caused Mrs X frustration and financial costs for replacing the clothing. It was also at fault for one occasion when it delayed washing and dressing Mrs Y and for a delayed complaint response to Mrs X. The Provider has already offered Mrs X a payment which is a suitable remedy for the frustration the faults caused. The Provider was not at fault for its actions after Mrs Y fell and for the hygiene and personal care it provided to Mrs Y.
-
Surrey County Council (25 014 795)
Statement Not upheld Assessment and care plan 10-Aug-2026
Summary: Ms D complained the Council failed to put in place a sufficient care and support package for her son (Mr X) and his carers lacked language and driving skills. She said, as a result Mr X, experienced frustration and a loss of care support. We found no fault in the process the Council follow to review and reassess Mr X’s care and support plan up to Autumn 2025. It therefore reached decisions it was entitled to make. Also, the Council did not commission the care agency, we therefore found no fault in the steps and offers it made to resolve issues with carers.
-
Liverpool City Council (25 014 803)
Statement Closed after initial enquiries Planning applications 10-Aug-2026
Summary: We will not investigate this complaint about the Council granting planning permission for an extension next to the complainant’s home, and how it handled the subsequent planning enforcement case. It is reasonable to expect the complainant to have contacted us sooner about the planning application decision and, in any case, there is insufficient evidence of fault in the way the application and planning enforcement case were assessed.
-
Charnwood Borough Council (25 014 927)
Statement Upheld Allocations 10-Aug-2026
Summary: We found fault on Miss Y’s complaint about the way the Council considered her request to review its decision that she could not join the housing register because of no local connection. The Council agreed to send her a written apology and make a symbolic payment to remedy the injustice this caused. There was no fault on her complaint about it failing to provide her with support. The fault found on her remaining complaints was already remedied by the Council’s actions.
-
Royal Borough of Kingston upon Thames (25 015 617)
Statement Upheld Homelessness 10-Aug-2026
Summary: We find the Council delayed moving Miss B and her family out of unsuitable temporary accommodation when they were homeless. It also failed to properly deal with Miss B’s request for a review of the accommodation's suitability, failed to tell her about her review rights and gave inaccurate complaint responses. These faults caused avoidable distress and frustration. The Council has agreed to apologise and make a payment to Miss B. It has also agreed to make service improvements.
-
Statement Upheld Charging 10-Aug-2026
Summary: There was fault by the Council, because a social worker gave the complainant’s family incorrect advice about the charging process for adult social care. We are satisfied, though, this misinformation did not alter what the complainant had to pay for her care, and the Council’s apology remedies the remaining injustice. We have therefore completed our investigation.
-
London Borough of Haringey (25 016 129)
Statement Closed after initial enquiries Allocations 10-Aug-2026
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of any fault which has caused injustice to Ms X.
-
London Borough of Ealing (25 016 261)
Statement Closed after initial enquiries Allocations 10-Aug-2026
Summary: We will not investigate Ms X’s concerns around the delay from the Council in making a suitability decision. This is because Ms X has commenced court proceedings. The courts have said that where someone has sought a remedy by way of proceedings in any court of law, we cannot investigate.
-
Kingston Upon Hull City Council (25 016 704)
Statement Not upheld Assessment and care plan 10-Aug-2026
Summary: There was no fault by the Council, in the way it commissioned a respite care placement for the complainant, or in the conduct of the care provider’s staff during the placement. We have therefore completed our investigation.
-
Warwick District Council (25 019 369)
Statement Closed after initial enquiries Homelessness 10-Aug-2026
Summary: We will not investigate this complaint about Ms X’s temporary accommodation, because there is no more worthwhile outcome achievable through further investigation.