What do complaints teach us about end of life care?

See our latest report on the lessons that can be learnt from our complaints about end of life care given in care homes and in the home.

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  • Isle of Wight Council (26 001 021)

    Statement Closed after initial enquiries Council tax 18-Jun-2026

    Summary: We cannot investigate Mr X’s complaint about the Council’s Council Tax second home premium policy. Only a court can decide his complaint.

  • London Borough of Croydon (26 003 692)

    Statement Upheld Allocations 18-Jun-2026

    Summary: We will not investigate this complaint about the Council’s handling of the Miss X’s homelessness application. This is because the injustice has been remedied during our consideration.

  • Lancashire County Council (26 004 000)

    Statement Closed after initial enquiries Safeguarding 18-Jun-2026

    Summary: We will not investigate this complaint about the Council’s handling of safeguarding concerns in connection with domestic abuse. This is because there is insufficient evidence of fault by the Council.

  • Whitley Bay High School (26 006 043)

    Statement Closed after initial enquiries School admissions 18-Jun-2026

    Summary: We will not investigate this complaint about a School Education Appeal Panel’s decision to refuse Mr X’s appeal because there is not enough evidence of fault.

  • Bury Metropolitan Borough Council (26 006 182)

    Statement Closed after initial enquiries Highway repair and maintenance 18-Jun-2026

    Summary: We will not investigate Mr B’s complaint that the Council has not taken action about highway safety and accessibility issues on his road. This is because it is reasonable for Mr B to apply to court for an order requiring the Council to do work to the highway.

  • Cheshire East Council (26 006 517)

    Statement Closed after initial enquiries Planning applications 18-Jun-2026

    Summary: We cannot investigate Mr B’s complaint about the Council’s refusal of his planning application. This is because Mr B has put in an appeal to the Planning Inspector.

  • South Gloucestershire Council (25 024 029)

    Statement Closed after initial enquiries Other 18-Jun-2026

    Summary: We will not investigate Miss X’s complaint about the Council refusing to investigate her complaint. This is because there is insufficient evidence of fault by the Council.

  • Blackpool Borough Council (25 024 344)

    Statement Closed after initial enquiries Parking and other penalties 18-Jun-2026

    Summary: We will not investigate Mr X’s complaint about the Council’s parking restrictions to its pay and display parking bays. This is because there is not enough evidence of fault to justify investigating.

  • South Tyneside Metropolitan Borough Council (25 024 560)

    Statement Closed after initial enquiries Planning applications 18-Jun-2026

    Summary: We will not investigate this complaint about the Council’s failure to correctly assess flood risk when it approved an application to discharge a planning condition. We have not seen enough evidence of fault in the Council’s actions.

  • Buckinghamshire Council (25 025 127)

    Statement Upheld Special educational needs 18-Jun-2026

    Summary: We will not investigate Mrs X’s complaint about delays in the Education Health and Care Plan process. This is because the Council has agreed to apologise to Mrs X and pay her £100 per month for the delay. We consider this an appropriate remedy and further investigation is therefore unlikely to achieve anything more.

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