Decision search
Your search has 58551 results
-
Priory CC130 Limited aka Care Concern Limited (25 008 436)
Statement Upheld Residential care 18-Jun-2026
Summary: Miss X complained about the quality of care her grandmother, Ms Y, received at the care home, which she says caused avoidable distress. We have found the Care Provider was at fault. In part, it has already apologised to Miss X. It has now agreed to share its findings and its service improvements with her. It will also make a further apology for issues not covered in its initial response.
-
Kent County Council (25 009 816)
Statement Upheld Special educational needs 18-Jun-2026
Summary: The Council failed to provide Mrs X’s child Y with an education or the provision outlined in their Education, Health and Care (EHC) Plan package for two academic years between September 2024 and July 2026. The Council agreed to apologise and make a payment to acknowledge the impact this had on Y’s education and the injustice caused to Mrs X. It also agreed to take action to prevent similar faults in the future.
-
Statement Closed after initial enquiries Allocations 18-Jun-2026
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
-
Statement Not upheld Child protection 18-Jun-2026
Summary: The Council was not at fault. The Council’s Local Authority Designated Officer (LADO) followed the correct procedures in relation to a referral made by Mr X’s employer. The LADO managed the process and oversight of the investigation correctly and was not at fault.
-
Bracknell Forest Council (25 011 094)
Statement Upheld Special educational needs 18-Jun-2026
Summary: The Council was not fault in the way it arranged alternative provision and secured special educational provision for Y between January 2024 and March 2025. The Council was at fault when it did not amend Y’s Education, Health and Care Plan to reflect their educational placement, but this did not cause Miss X a significant injustice.
-
Herefordshire Council (25 011 217)
Statement Closed after initial enquiries Child protection 18-Jun-2026
Summary: We will not investigate this complaint about the Council’s children’s services involvement with Miss X’s family. The complaint is late and there are no good reasons for us to exercise discretion to consider it now.
-
New Forest District Council (25 011 925)
Statement Closed after initial enquiries Council tax 18-Jun-2026
Summary: We will not investigate this complaint about council tax recovery action as it is unlikely we will find fault by the Council. We cannot investigate the actions of the Valuation Office Agency and concerns about data misuse are best dealt with by the Information Commissioner’s Office.
-
Coventry City Council (25 012 802)
Statement Not upheld Planning applications 18-Jun-2026
Summary: Mr and Mrs X complain the Council has not dealt with a planning application for a development near their home properly, causing avoidable distress and wrongly granting planning permission. Based on current evidence, the Council is not at fault.
-
London Borough of Islington (25 012 842)
Statement Upheld Allocations 18-Jun-2026
Summary: Mr X complains the Council unlawfully suspended his housing register application while it reassessed his situation; and, delayed in processing a medical assessment form for his mother and change of circumstances form. He says the Council policy says it should complete its reassessment within six weeks. Mr X says this has caused him distress and to be disadvantaged in relation to his place on the housing register. We have found fault in the Council’s actions for delay in assessing Mr X’s medical and change of circumstances forms and for providing confusing information about his case being suspended. The Council has agreed to write to Mr X to issue an apology, pay him a financial payment and complete a service improvement.
-
North Lincolnshire Council (25 014 387)
Statement Not upheld Direct payments 18-Jun-2026
Summary: There is no fault on the part of the Council. The physiotherapy required by Mr X is a health need not an eligible social care need. The issues Mrs C experienced in July 2025 with her pre-paid card affected all users and were resolved at the time.