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  • Brighton & Hove City Council (26 009 834)

    Statement Closed after initial enquiries Assessment and care plan 11-Aug-2026

    Summary: We will not investigate this complaint about the Council’s provision of care and support to Mr X and Mr Y. This is because the complaint is late and there is no good reason to exercise discretion.

  • London Borough of Barnet (26 010 233)

    Statement Closed after initial enquiries School transport 11-Aug-2026

    Summary: We will not investigate Miss X’s complaint about how the Council handled a home-to-school travel support application for her child. This is because there is not enough evidence of fault.

  • Surrey County Council (26 011 176)

    Statement Upheld Other 11-Aug-2026

    Summary: We have upheld Mr X’s complaint because the Council delayed consider his complaint at stage three of the Children’s Statutory complaints procedure. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.

  • Kent County Council (26 011 196)

    Statement Closed after initial enquiries School admissions 11-Aug-2026

    Summary: We will not investigate Mrs X’s complaint about the Council’s school admissions appeal panel refusing her appeal. It is unlikely we would find fault which caused Mrs X to lose out on a school place.

  • Worcestershire County Council (26 011 376)

    Statement Closed after initial enquiries School admissions 11-Aug-2026

    Summary: We cannot investigate Mrs X’s complaint about how the Council handled an academy school’s admissions application. And we will not investigating the effect of a mistake to offer the wrong type of school as the injustice is not significant enough.

  • London Borough of Havering (26 011 651)

    Statement Closed after initial enquiries School transport 11-Aug-2026

    Summary: We will not investigate this complaint about the Council’s decision to refuse her application and appeal for a personal travel budget for her children. There is not enough evidence of fault by the Council to warrant investigation.

  • London Borough of Barnet (26 011 966)

    Statement Closed after initial enquiries Other 11-Aug-2026

    Summary: We will not investigate this complaint about highway maintenance because the court is better placed to consider the complaint, and it is reasonable to expect Ms X to use her right to go to court about the matter.

  • Birmingham City Council (26 012 016)

    Statement Closed after initial enquiries Council house sales and leaseholders 11-Aug-2026

    Summary: We will not investigate this complaint about the Council’s handling of a ‘Right to Buy’ application. This is because we cannot achieve the outcomes requested.

  • Derbyshire County Council (26 012 060)

    Statement Closed after initial enquiries School admissions 11-Aug-2026

    Summary: We will not investigate this complaint about the Council’s decision to refuse Mrs X’s school admissions appeal because there is not enough evidence of fault.

  • Gateshead Metropolitan Borough Council (26 012 176)

    Statement Closed after initial enquiries Other 11-Aug-2026

    Summary: We will not investigate this complaint that the Council delayed making a compensation payment to X. This is because the issue has not caused X a significant enough injustice to warrant our involvement.

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